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424000-Southwood Village - Assistant Store Manager

Long Beach, CA, USA Req #3
Tuesday, November 3, 2020

424000-Southwood Village - Assistant Store Manager

SUMMARY DESCRIPTION:
• The Assistant Store Manager assists the Store Manager in the daily operations of assigned retail store, ensuring consistency, compliance, and achievement of sales and productivity goals.
• An Assistant Store Manager is responsible for understanding and modeling key performance behaviors by providing effective direction and leadership to employees and offering outstanding service to all donors and customers. He/she reports to Store Manager.

EXEMPLARY DUTIES / RESPONSIBILITIES:
• The Assistant Store Manager (ASM) assists Manager in daily store operations, including sales leadership, merchandising, production, customer service, and training. Assumes management responsibilities as needed and/or in Store Manager absence.
• The ASM is responsible for ensuring the daily sales and operational success of assigned store in partnership with the Store Manager.
• Must ensure high levels of customer satisfaction through excellent service leadership and employee training.
• Accountable for meeting and/or exceeding sales goals by training, motivating, mentoring and providing feedback to sales staff.
• Makes sure the deposit is ready in a timely manner to be picked up by the armored car services in Manager’s absence.
• Operates cash register and trains staff on applicable POS functions.
• Assists Store Manager on cross training all store personnel, including new employees in all areas of store operations.
• Reports safety hazards and all accidents to Asset Protection IMMEDIATELY.
• Needs to understand all facets of store organization and safety to eliminate safety hazards.
• Accurately completes daily sales paperwork and identifies discrepancies.
• Provides proactive customer service in a positive, professional, and courteous manner.
• The Assistant Store Manager must comply with all Sales Division procedures and agency policies and procedures.
• Must be courteous when answering phones, making announcements, and dealing with customers and staff.
• Attend and actively participate in and/or facilitate meetings as assigned.
• Responsible for other duties as assigned.

EMPLOYMENT STANDARDS:
EDUCATION/EXPERIENCE:
• High School diploma/GED or its equivalent.
• Ability to work a flexible schedule, including evenings and weekends
• Minimum three years experience in retail sales, preferably in specialty retail, thrift or consignment.
• 2+ years’ Supervisory experience in retail, thrift or consignment.
• Positive work history.
• Ability to read and write, understand basic math. Able to create and analyze reports, spread sheets and sales statistics
• Ability to understand complex and simple instructions.
• Ability to handle customers effectively.
• Ability to meet deadlines and respond to special needs.
• Proficient user of MS Office (MS Excel in particular) and basic computer functions

KNOWLEDGE
• Knowledge of retail practices, cash handling procedures, visual merchandising and loss prevention.
• Supervision and leadership team building and training.

SKILLS:
• Fluent oral and written communication skills. Bilingual a plus.
• Outstanding problem solving and multi-tasking skills
• Highly organized
• Cooperation with Manager, store personnel, and Division Directors.
• Ability to lead and supervise personnel.
• Ability to work with the public; strong interpersonal and mediation skills required.
• Use of cash register, calculator/10 key, faxes, and phones.
• Good record keeping practices.
• Effective production methods.
• Ability to accurately complete sales reports.
• Able to lift, carry, push, and pull at least 50 lbs.

LICENSES:
Valid CA Driver’s License; clean and current DMV printout, and have car insurance. Must provide own transportation to use on company business.

DESIRABLE QUALIFICATIONS:
• Promotes and demonstrates leadership, problem solving, cooperation and teamwork.
• Ability to work with a minimum amount of supervision.

Other details

  • Pay Type Hourly
  • Min Hiring Rate $14.35
  • Required Education High School
  • Job Start Date Wednesday, November 11, 2020
This posting is inactive.
  • Long Beach, CA, USA