432000-Wardlow - Assistant Store Manager

432000-Wardlow - Assistant Store Manager

Summary Description:

· The Assistant Store Manager assists the Store Manager in the daily operations of assigned retail store, ensuring consistency, compliance, and achievement of sales and productivity goals.

· An Assistant Store Manager is responsible for understanding and modeling key performance behaviors by providing effective direction and leadership to employees and offering outstanding service to all donors and customers. He/she reports to Store Manager.

Exemplary Duties / Responsibilities:

· The Assistant Store Manager (ASM) assists Manager in daily store operations, including sales leadership, merchandising, production, customer service, and training. Assumes management responsibilities as needed and/or in Store Manager absence.

· The ASM is responsible for ensuring the daily sales and operational success of assigned store in partnership with the Store Manager.

· Must ensure high levels of customer satisfaction through excellent service leadership and employee training.

· Accountable for meeting and/or exceeding sales goals by training, motivating, mentoring and providing feedback to sales staff.

· Makes sure the deposit is ready in a timely manner to be picked up by the armored car services in Manager’s absence.

· Operates cash register and trains staff on applicable POS functions.

· Assists Store Manager on cross training all store personnel, including new employees in all areas of store operations.

· Reports safety hazards and all accidents to Asset Protection IMMEDIATELY.

· Needs to understand all facets of store organization and safety to eliminate safety hazards.

· Accurately completes daily sales paperwork and identifies discrepancies.

· Provides proactive customer service in a positive, professional, and courteous manner.

· The Assistant Store Manager must comply with all Sales Division procedures and agency policies and procedures.

· Must be courteous when answering phones, making announcements, and dealing with customers and staff.

· Attend and actively participate in and/or facilitate meetings as assigned.

· Responsible for other duties as assigned.

Employment Standards:

Education/Experience:

· High School diploma/GED or its equivalent.

· Ability to work a flexible schedule, including evenings and weekends

· Minimum threeyears experience in retail sales, preferably in specialty retail, thrift or consignment.

· 2+ years’ Supervisory experience in retail, thrift or consignment.

· Positive work history.

· Ability to read and write, understand basic math. Able to create and analyze reports, spread sheets and sales statistics

· Ability to understand complex and simple instructions.

· Ability to handle customers effectively.

· Ability to meet deadlines and respond to special needs.

· Proficient user of MS Office (MS Excel in particular) and basic computer functions

Knowledge

· Knowledge of retail practices, cash handling procedures, visual merchandising and loss prevention.

· Supervision and leadership team building and training.

Skills:

· Fluent oral and written communication skills. Bilingual a plus.

· Outstanding problem solving and multi-tasking skills

· Highly organized

· Cooperation with Manager, store personnel, and Division Directors.

· Ability to lead and supervise personnel.

· Ability to work with the public; strong interpersonal and mediation skills required.

· Use of cash register, calculator/10 key, faxes, and phones.

· Good record keeping practices.

· Effective production methods.

· Ability to accurately complete sales reports.

· Able to lift, carry, push, and pull at least 50 lbs.

Licenses:

Valid CA Driver’s License; clean and current DMV printout, and have car insurance. Must provide own transportation to use on company business.

Desirable Qualifications:

· Promotes and demonstrates leadership, problem solving, cooperation and teamwork.

· Ability to work with a minimum amount of supervision.