Account Coordinator

Asbury Park, NJ 07712, USA ● Cincinnati, OH, USA ● Des Moines, IA, USA ● Indianapolis, IN, USA ● Louisville, KY, USA ● Nashville, TN, USA ● Phoenix, AZ, USA ● Plano, TX, USA ● Springfield, MO, USA Req #15643
Tuesday, May 4, 2021

This position will provide an excellent post sales experience to Classifieds Sales Center clients. This will be accomplished through accurate and timely order entry, product fulfillment, and delivery that meets client expectations. Post-sales support is provided for print display and digital products; post sales does not handle line ads.
 

Job Responsibilities

Order Entry

  • The ability to manage and navigate multiple ordering systems, including but not limited to AdBase, Miles, AMP, Brainworks, OrderHub, OrderHub Production, ATOL, and AdPoint (training will be provided for each system)
  • Manage workload via Salesforce Cases
  • Complete orders with high degree of accuracy
  • Ability to research why an ad did not run

Coordination

  • Contact clients for creative if not received from sales
  • Upload creative into ATOL, using best practices to achieve first time right proofs
  • Reviews and coordinates proof changes with clients, approving final creative in ATOL
  • Traffics artwork and resolves ad scheduling issues to ensure ads publish correctly and on time
  • Communicate with designIQ and pagination teams as needed
  • Understand and meet publication deadlines for creatives, including early holiday deadlines
  • Fulfill digital product

Client Relationship

  • Use Salesforce to manage day to day activities including cases, calls, emails, & updating of client contact info
  • Work with Inside Sales Representative on potential upsell and cross-sell opportunities
  • Troubleshoot and resolve ad issues using best practices and support resources

About You

  • Current understanding of or high ability to learn multiple technologies and systems to manage print and digital orders and campaigns
  • Demonstrate dedication to meeting client expectations and requirements
  • Strong attention to detail with excellent organizational and problem-solving skills
  • Strong written and verbal communication
  • Thrives under pressure and can multi-task in a deadline-driven environment
  • Embraces change with a natural curiosity to learn new products and processes
  • Self-directed, open to coaching, and willing to work with others toward a common goal
  • Accessible and approachable with clients, peers, leadership, and other internal partners
  • Awareness of and respectful of differences in others, & willingness to contribute to building a positive culture

Other details

  • Job Family Advertising
  • Job Function Marketing Solutions
  • Pay Type Hourly
  • Asbury Park, NJ 07712, USA
  • Cincinnati, OH, USA
  • Des Moines, IA, USA
  • Indianapolis, IN, USA
  • Louisville, KY, USA
  • Nashville, TN, USA
  • Phoenix, AZ, USA
  • Plano, TX, USA
  • Springfield, MO, USA