Sales - Onboarding Specialist

Boston, MA, USA Req #14888
Wednesday, April 7, 2021

Gannett Co., Inc. (NYSE: GCI) is a subscription-led and digitally focused media and marketing solutions company committed to empowering communities to thrive. With an unmatched reach at the national and local level, Gannett touches the lives of millions with our Pulitzer-Prize winning content, consumer experiences and benefits, and advertiser products and services.

Our current portfolio of media assets includes USA TODAY, local media organizations in 46 states in the U.S., and Newsquest, a wholly owned subsidiary operating in the United Kingdom with more than 120 local news media brands. Gannett also owns the digital marketing services companies ReachLocal, Inc., UpCurve, Inc., and WordStream, Inc., which are marketed under the LOCALiQ brand, and runs the largest media-owned events business in the U.S., USA TODAY NETWORK Ventures.

To connect with us, visit www.gannett.com

WordStream is committed to a diverse and inclusive workplace. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation or veteran status.

Gannett Co., Inc. (NYSE: GCI) is an innovative, digitally focused media and marketing solutions company committed to strengthening communities across our network. With an unmatched reach at the national and local level, Gannett touches the lives of nearly 140 million people monthly with our Pulitzer-Prize winning content, consumer experiences and benefits, and advertiser products and services. Gannett brands include the USA TODAY and more than 260 daily local newspaper brands, digital marketing services companies ReachLocal, WordStream, and ThriveHiveand U.K. media company Newsquest. There's never been a better time to join our talented team. Visit Gannett.com/Careersto learn more about our opportunities, and visitGannett Privacy Policyto understand our privacy policy.

 
Job Summary

As part of the Customer Success team, the Onboarding Specialist will be responsible for the seamless and successful onboarding of each new client. A successful candidate for Onboarding Specialist will demonstrate exceptional organizational skills and will be able to communicate updates and changes to different internal teams and clients.

The candidate must be flexible and able to multitask across a variety of job duties, including:

  • Provision new clients into platforms and systems

  • Analyze client’s data and provide the necessary recommendations for a successful launch

  • Complete the internal processes to ensure the client’s information is correctly transmitted to the correct teams

  • Follow up with the Salesteam and the Client Success team on the platform access, onboarding items and validation of information received from the client
     

Key Competencies

  • Organization

  • Able to manage time and prioritize multiple tasks in a fast-paced environment

  • Organize tasks, deliverables and meet commitments on time

  • Sets priorities with an appropriate sense of what is most important and plans with an appropriate and realistic sense of time demand involved.

  • Strong verbal and written communication skills to communicate effectively with internal teams and other departments to achieve common goals

  • Excellent organizational skills and ability to deliver on tangible objectives within defined SLAs

  • Business Process and Technology Acumen

  • Capable of quickly mastering business and internal processes

  • Ability to master technology solutions
     

Qualifications

  • Bachelor’s Degree

  • 2+ years hands-on experience managing online/digital advertising campaigns

  • 1+ year experience in a related Marketing/Advertising Role

     

Gannett Co., Inc. is a proud equal opportunity employer. We are a drug free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation, or veteran status. 

Other details

  • Job Family ReachLocal
  • Pay Type Salary
  • Boston, MA, USA