IT Services Analyst I

Asbury Park, NJ 07712, USA Req #12698
Wednesday, December 16, 2020
Gannett Co., Inc. (NYSE: GCI) is an innovative, digitally focused media and marketing solutions company committed to strengthening communities across our network. With an unmatched reach at the national and local level, Gannett touches the lives of nearly 140 million people monthly with our Pulitzer-Prize winning content, consumer experiences and benefits, and advertiser products and services. Gannett brands include the USA TODAY and more than 260 daily local newspaper brands, digital marketing services companies ReachLocal, WordStream, and ThriveHive and U.K. media company Newsquest. There's never been a better time to join our talented team. Visit Gannett.com/Careers to learn more about our opportunities, and visit Gannett Privacy Policy to understand our privacy policy.

The purpose of the ITS Analyst is to provide customer service and

technical problem resolution to the Company’s user community, primary as Tier
II technical support within their areas of expertise, while at the same time
making those internal customers comfortable and confident with their technology
and the IT department. They are responsible, as a subject matter expert, for
the support and development of assigned group-wide and legacy technology,
systems, and/or processes. This includes performing independent task assignment
and analysis of systems, project assignments, and developing solutions in
response to user requirements. In addition, they are responsible for internal
customers’ systems and technology at the site or sites were assigned.



Responsibilities:


•50% Under the functional leadership of a manager or senior
analyst, performs independent task assignment and analysis of an assigned
subset of technologies, systems, and/or processes across the Group. In so
doing, resolves problems and documents resolutions.


•20% Performs project assignments as determined by department
leadership to plan and develop total system configuration and application
solutions. Comprehends user requirements and determines logical solutions via
computer system configurations and applications. This includes implementing
technical solutions and streamlining processes to achieve efficiencies.


•20% Provides advanced support of internal customers’ systems and
technology at the site where assigned. This includes maintaining, installing,
and troubleshooting of software, operating systems, and computer and
associated hardware. Resolves the software and hardware problems of our
computer users while at the same time making those internal customers
comfortable and confident with their technology and the IT department.


•Coordinate and communicate with peers, managers, customers and
other teams.


Preferred Experience:


•Internship or above experience in an IT Support or Helpdesk role
is preferred.


•Experience with Mac hardware and software is a plus.


•Must be knowledgeable with mobile device technology and
synchronization with Exchange.


•Basic knowledge of active directory and networking from a desktop
support perspective.


•Internship or above experience in an IT Support or Helpdesk role
is preferred

•Must be able to perform basic computer troubleshooting with PC hardware and
software.

 
#Gan.Corporate  

Gannett Co., Inc. is a proud equal opportunity employer. We are a drug free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation, or veteran status. 

Other details

  • Job Family IT Services
  • Job Function Technology
  • Pay Type Hourly
  • Asbury Park, NJ 07712, USA