Salesforce Platform Lead

Brentwood - 7580, 5301 Maryland Way, Brentwood, Tennessee, United States of America Req #1560
Monday, January 11, 2021

As a Salesforce Platform Lead, you will manage the backload of work to assign to a team of Salesforce Admins/Developers focused on platform maintenance and stability. The Platform Lead will ensure business fit and non-functional elements of platform implementation are effective. This is a key role in Defect / Incident resolution and is equipped to mitigate significant and sustained impact to the business. Candidates should have deep functional Salesforce Platform expertise, strong interpersonal skills, and a passion for troubleshooting and problem solving.

Responsibilities & Skills:

  • The Platform Owner is responsible for platform general setup and governance such as Salesforce limits usage, security and access settings, user access, and installed packages, etc.
  • Maintain and manage the platform to remain compliant with business processes, internal compliance, & IT security practices
  • Design processes to improve efficiencies on internal Salesforce operational processes
  • Responsible for understanding each sprint deployment to enable the platform team effectively take over support of these features post hypercare period
  • Candidate is required to stay up to date on Salesforce changes, critical updates, and improvements to understand and evaluate the impact to the platform.
  • Identify emerging trends in Customer Relationship Management and Salesforce solutions in order to better align technical solutions with customer needs, to ensure the delivered solution meets customer requirements, and that best practices are being followed
  • Have enough technical expertise to have a broad understanding of how the technical platform operates, what is a (likely) easy and difficult solution/ask
  • Ability to articulate in a story format the requirements of changes needed on the platform for the engineering team
  • Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.
  • Ability to knowledge share with associates about salesforce capability and available functionality including coaching for junior staff members
  • Support the technical teams or business teams in any metadata or data restoration processes
  • Delivering customer satisfaction and overall excellence by identifying opportunities
  • Use knowledge of Salesforce functionality to assess business requirements and shape solutions for small-scale improvements as time allows
  • Responsible for continuous functional improvements on the platform, which do not require major incremental development work
  • During major projects, the platform team will support any overflow of BAU requests as capacity allows; works with Chief Product Owner to agree on priorities
  • Candidate should be able to execute configuration changes on the platform to support the team as needed

    Technical Skills & Knowledge

  • Experience of Agile frameworks, methods, and practices including scrum and kanban
  • Salesforce ADM201 Certification preferred
  • Responsible for making moderate to significant changes or enhancements to systems and processes, through significant conceptualizing, reasoning, and interpretation to solve problems or improve effectiveness within the job area
  • Has the technical expertise to have a broad understanding of how the technical platform operates, what is a (likely) easy and difficult solution/ask
  • Ability to understand highly complex technical problems and build cross-functional solutions in relation to current and future business environments.
  • Good overview of technologies available on the market and market best practices
  • Ability to demonstrate analytical and conceptual skills needed to develop efficient and effective solutions for a variety of size scenarios and complex business problems.
  • Ability to demonstrate effective verbal and written communication skills to provide and explain technical information to business collaborates, vendors, and management
  • 5+ years of experience with Salesforce as an administrator/architect
  • Solid knowledge of the Salesforce platform and wide range of other Salesforce products capabilities
  • Ability to create necessary architectural documentation including high-level system/technical diagrams to share with product and technical teams including architects

    Platform Team Structure:

  • Consists of 1 Platform Lead, 1 Senior Developer, and 1 Administrator with work schedules during US hours
  • Part Time QA Support will be available during US hours
  • Part Time Tier 2 Support role will be available during US hours
  • Team size and structure will be re-evaluated as we grow in feature / org complexity

    About the Company:

    FLEETCOR Technologies, Inc.
    (“FLEETCOR”) is a leading global provider of business payment solutions. We
    help companies of all sizes control, simplify and secure payment of various
    domestic and cross-border payables using specialized payment products. We serve
    businesses, partners, merchants, consumers and payment networks in North
    America, Latin America, Europe, and Asia Pacific.

    • $2.6B Annual Revenue

    • 100+ Countries

    • 2.0B+ Transactions per

    • 8,500+ Employees

    (as of December 31, 2019)

    Our payment solutions provide
    our customers with a payment method designed to be superior to and more robust
    and effective than what they use currently, whether they use a competitor’s
    product or another alternative method such as cash or check.  We group our
    payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate
    Payments and Gift.  Each category is unique in its focus, customer base
    and target markets, but they also share a number of characteristics: 
    customers are primarily businesses, have recurring revenue models, have
    specialized networks which create barriers to entry, have high margins, and
    have similar selling systems.

    FLEETCOR enjoys global
    recognition including:

    • Forbes Global Growth
      Champion – FLEETCOR is one of the 250 fastest growing companies in the world as
      determined by Forbes and Statista

    • Forbes World’s Most
      Innovative Companies – FLEETCOR has made this prestigious list of leading
      innovative companies 4 years in a row!

    • Fortune 1000 Company –
      FLEETCOR was one of the largest movers in the new rankings of the largest
      companies in America, ranking  #872

    • S&P 500 – In 2018,
      FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks
      based on market cap (company value)

    Our Commitment to Diversity, Equality, Inclusion, Belonging

    Together we can foster true
    belonging.  We know different ideas,
    perspectives and backgrounds lead to better innovation and results.  We
    are therefore committed to building and nurturing a culture of diversity, inclusion,
    and belonging by:

    • Welcoming people of
      different backgrounds, cultures, ethnicities, genders, and sexual orientations;

    • Empowering our people
      to share their experiences and ideas through open forums and individual
      conversations; and

    • Valuing each person’s
      unique perspectives and individual contributions.

    Embracing diversity enables
    our people to “make the difference” at FLEETCOR.  

    Our Values

    FLEETCOR’s culture reflects
    our history of fast growth and our continued drive for results.  Our
    entrepreneurial spirit remains strong across our global workforce, and we
    reinforce these principles in our five core values:

    • Innovation: Figure out
      a better way

    • Execution: Get it done

    • Integrity: Do the right

    • People: We make the

    • Collaboration:
      Accomplish more together

    These values guide all of our
    employees and are infused in all aspects of our Company.  We are, as a
    team, united through these shared values and our mission to provide “a better
    way to pay.”

    Our values foster an inclusive
    culture through the expectation that all employees will treat each other with
    respect and appreciate the diversity of identities, thoughts, backgrounds and
    styles.  Our commitment to fostering an inclusive culture has never been
    more essential than in this moment of national reflection.  We must always celebrate the diversity of our
    company and our communities.

    We strongly believe that the
    quality and diversity of our workforce provide FLEETCOR with a competitive
    advantage, and that our problem-solving and solution-building efforts are
    greatly enhanced when we harness the collective thinking of a diverse group of
    people with unique experiences and perspectives.

    FLEETCOR’s COVID-19 Hiring Guidelines:

    Due to COVID-19, most of our
    employees are temporarily working from home. In addition, FLEETCOR implemented
    a virtual interviewing and hiring process, engaging with talent by phone or
    video and onboarding new employees remotely. We value the safety of each member
    of our community because we know we’re all in this together.

    Equal Opportunity/Affirmative Action Employer:

    If you need a reasonable
    accommodation for any part of the employment process, please contact your local
    Human Resources Business Partner and let us know the nature of your request and
    your contact information. Requests for accommodation will be considered on a
    case-by-case basis. Please note that only inquiries concerning a request for
    reasonable accommodation will be responded to.

    For more information about our
    commitment to equal employment opportunity and pay transparency, please click
    the following links:
    EEO and Pay Transparency.


    Other details

    • Job Family Managers
    • Pay Type Salary
    • Brentwood - 7580, 5301 Maryland Way, Brentwood, Tennessee, United States of America