Travelers Support Center Specialist
The Traveler Support Center Specialist’s main job duty is to manage a large number of hotel requests each day. During each outbound call, the TSC Specialist is responsible for calling the client’s requested hotel, making the reservation with the appropriate client information, and ensuring that the payment is directly billed. The Specialist is responsible for accurately entering information into our reservation system. The Specialist is expected to troubleshoot and resolve a variety of issues over the phone while working at a quick pace.
- Make 80-100 outbound calls daily in order to meet 40-60 booked reservation goal
- Book client requested hotel with the hotel representative
- Report reservation confirmation information into system
- Communicate issues effectively and professionally with all CLC Clients and Departments
- Utilize proper grammar and appropriate speech to notate client needs and issues
- Enhance the reputation of FLEETCOR, including all lines of business, by providing an unexpected level of service to all clients
- Manage one’s inbound and outbound call time in order to maximize one’s availability to take a call
- Begin assigned duties on time
- Perform other duties as needed or assigned
- 1-year customer service experience preferred
- Comprehensive computer skills necessary
- Excellent written and oral communication skills
- Previous experience in the hospitality or retail industries preferred
- Extremely detail oriented
- Demonstrated ability to work in a team environment
- Demonstrated knowledge of the Internet and Microsoft Word, Excel, and Outlook programs
- Ability to work in fast-paced, changing environments
- Demonstrates a high degree of initiative, responsibility, punctuality, persistence and ownership
Must be available for one of the below schedules:
- Friday through Monday - 8:30pm - 7:00am
- Tues - Sat or Sun - Thurs - 3:30pm - 12:00am
- Meet established phone metrics and quality standards
- Adhere to all FLT Procedures and Processes
- Provide consistent accuracy and service with minimal errors
- Ensure FLT is meeting the client’s needs and handle all issues in a timely manner
- Adhere to Schedule and FLT attendance policy
- Quantity/Quality of Outbound & Inbound Calls
- Manage time on and off the phone to provide real-time availability
- Benefits on the first of the month following your hire date- no matter when you are hired during the month!
- Automatic enrollment into the 401k plan within your first thirty (30) days on the job: no more waiting until you’ve been with the company for 1 year!
- Projected company growth trajectory that shows double-digit year over year growth through both organic growth as well as acquisitions.
- Fun environment with contests and prizes!
- Inclusive environment that promotes career growth!
- Monthly employee appreciation and wellness events!
- Robust PTO policy including: major holidays, vacation, sick days, and personal days
- Discounts at major wireless providers, wholesale grocery stores, and gyms
- Philanthropic support with both local and national organizations
About the Company:
FLEETCOR Technologies, Inc. (“FLEETCOR”) is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.
- $2.6B Annual Revenue
- 100+ Countries
- 2.0B+ Transactions per Year
- 8,500+ Employees
(as of December 31, 2019)
Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor’s product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics: customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.
FLEETCOR enjoys global recognition including:
- Forbes Global Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista
- Forbes World’s Most Innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!
- Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking #872
- S&P 500 – In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks based on market cap (company value)
Despite many advances in our industry, the majority of business payments are still made with outdated and inferior payment methods, such as checks and cash. We envision a business world where every purchase is controlled, every payment is digital, and every payment-related decision is well-informed. In this future paperless state, payments will require little to no time to manage, leaving companies with more time for what matters most: activities that grow their businesses.
FLEETCOR’s mission is to provide businesses with a better way to pay, by replacing outdated payment methods such as checks and cash, and displacing the incumbent providers of those methods. Through the digitalization of payments, we create and support robust ecosystems which benefit all participating constituents: payment-making customers, payment-accepting merchants, tax-collecting governments, and FLEETCOR.
FLEETCOR is a growth company, and we employ a simple three-prong strategy for growing our business:
- More Customers. We invest more than $200 million per year in sales and marketing, predominately focused on new customer acquisition. We continue to scale existing sales channels and headcount, enable our sales people with demand generation and other tools, and launch new distribution channels both internally and through partners such as ERP software providers, telematics companies, and banks. We will also grow our customer base inorganically through acquisitions.
- More Spend. We seek to leverage our existing customer relationships and capture greater share of their business payment expenditures. As such, we have developed various “beyond” initiatives, where we extend the utility of an existing payment product without degrading the core value proposition of the original product. As such, a customer can “buy more stuff” without sacrificing the controls and reporting which attracted the customer to our product to begin with. For example:
- Our Fuel card customers can enable their cards to allow non-fuel purchases relevant to their business, like allowing a painting crew to buy supplies at a home improvement store, so they can finish the paint job.
- Our Toll tag customers can use their in-vehicle RFID tags to make other “on the go” purchases like parking, fuel and fast-food. For our customers, these product extensions reduce payment friction, saving them time and operational headaches. For FLEETCOR, these product extensions can increase our share of wallet with existing customers and can increase our products’ appeal and applicability to previously-unserved customer segments (e.g., non-toll urban dwellers). We also create new product offerings, developed internally or in conjunction with partners, to cross-sell to our existing customer base.
- More Geographies. We continue to seek attractive entry opportunities in major international markets, which we intend to pursue through acquisitions and partnerships.
Our Commitment to Diversity, Equality, Inclusion, Belonging
Together we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:
- Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
- Empowering our people to share their experiences and ideas through open forums and individual conversations; and
- Valuing each person’s unique perspectives and individual contributions.
Embracing diversity enables our people to “make the difference” at FLEETCOR.
FLEETCOR’s culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:
- Innovation: Figure out a better way
- Execution: Get it done quickly
- Integrity: Do the right thing
- People: We make the difference
- Collaboration: Accomplish more together
These values guide all of our employees and are infused in all aspects of our Company. We are, as a team, united through these shared values and our mission to provide “a better way to pay.”
Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection. We must always celebrate the diversity of our company and our communities.
We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.
Creative Lodging Solutions (CLS), is a division of FLEETCOR, is an award-winning corporate lodging services provider that is passionate about great travel management service and the difference it can make to its business travelers, hotel partners, and community. Launched in 2002, CLS aims to disrupt the business travel industry by combining the values of flexible hotel and corporate apartment solutions with reliable travel expense and billing management. CLS reserved over 21 million traveler nights by offering volume discounts and easy hotel management to companies with over $250,000 in annual hotel travel. Voted one of the Best Places to Work in Kentucky 7 years and counting, visit www.yourcls.com to learn more.
Equal Opportunity/Affirmative Action Employer:
If you need a reasonable accommodation for any part of the employment process, please contact your local Human Resources Business Partner and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to.
- Job Family Service
- Pay Type Hourly
- 3199 Beaumont Centre Cir, Lexington, KY 40513, USA