Desktop Support Technician
Summary of Responsibilities:
Support local and remote users by responding to routine calls from the ticket system or from the I.T. hotline. Troubleshoot hardware/software issues and support a wide variety of devices including but not limited to printers, scanners, cell phones, bar code scanners, label printers, etc.
Prioritize and resolve support tickets within SLA for Operations queues, including participation in on-call after-hours rotation. (Approx. 60%)
Installation and setup of new user workstations (Approx. 20%)
Maximizing usage of new and existing systems by working with and training end-users. (Approx. 10%)
Assist System Administrators with troubleshooting services which effect end-users (Approx. 10%)
NOTE: These duties are subject to change as business needs and strategies evolve. Employee may be required to perform other duties of comparable complexity.
Associate degree in Information Technology or related field required
Minimum of two to three years of experience in desktop technical support
Computer proficiency (MS Office – Word, Excel and Outlook, Windows 7 & 10, Active Directory)
A+ certification preferred
Support for Android and iOS devices
- Pay Type Hourly
- Excel Industries, Inc., 200 S Ridge RD, Hesston, Kansas, United States of America