Desktop Support Technician

Summary of Responsibilities:

Support local and remote users by responding to routine calls from the ticket system or from the I.T. hotline. Troubleshoot hardware/software issues and support a wide variety of devices including but not limited to printers, scanners, cell phones, bar code scanners, label printers, etc.

Essential Duties:

• Prioritize and resolve support tickets within SLA for Operations queues, including participation in on-call after-hours rotation. (Approx. 60%)

• Installation and setup of new user workstations (Approx. 20%)

• Maximizing usage of new and existing systems by working with and training end-users. (Approx. 10%)

• Assist System Administrators with troubleshooting services which effect end-users (Approx. 10%)

NOTE: These duties are subject to change as business needs and strategies evolve. Employee may be required to perform other duties of comparable complexity.

Education:

• Associate degree in Information Technology or related field required

Experience:

• Minimum of two to three years of experience in desktop technical support

Required Skills:

• Computer proficiency (MS Office – Word, Excel and Outlook, Windows 7 & 10, Active Directory)

• A+ certification preferred

• Support for Android and iOS devices