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Desktop Support Technician

Excel Industries, Inc., 200 S Ridge RD, Hesston, Kansas, United States of America Req #30
Wednesday, November 25, 2020

Summary of Responsibilities:


Support local and remote users by responding to routine calls from the ticket system or from the I.T. hotline. Troubleshoot hardware/software issues and support a wide variety of devices including but not limited to printers, scanners, cell phones, bar code scanners, label printers, etc.


Essential Duties:

  • Prioritize and resolve support tickets within SLA for Operations queues, including participation in on-call after-hours rotation. (Approx. 60%)

  • Installation and setup of new user workstations (Approx. 20%)

  • Maximizing usage of new and existing systems by working with and training end-users. (Approx. 10%)

  • Assist System Administrators with troubleshooting services which effect end-users (Approx. 10%)


NOTE: These duties are subject to change as business needs and strategies evolve. Employee may be required to perform other duties of comparable complexity.


Education:

  • Associate degree in Information Technology or related field required


Experience:

  • Minimum of two to three years of experience in desktop technical support


Required Skills:

  • Computer proficiency (MS Office – Word, Excel and Outlook, Windows 7 & 10, Active Directory)

  • A+ certification preferred

  • Support for Android and iOS devices


Other details

  • Pay Type Hourly
  • Excel Industries, Inc., 200 S Ridge RD, Hesston, Kansas, United States of America