Concierge - Part Time

8 Fremont Street Experience, Las Vegas, NV 89101, USA Req #153
Saturday, March 27, 2021
the D

JOB SUMMARY:

Concierge act as the first point of contact between guests and the organization.  Answering guest’s inquiries, directing phone calls, coordinating travel plans etc.


ESSENTIAL JOB FUNCTIONS:

  • Responsible for practicing, supporting and promoting the Company Service Standards at all times
  • In depth knowledge of local businesses, entertainment venues and travel options
  • Assist guests as necessary, make suggestions for entertainment, dining and other engagements as appropriate
  • Manage the first and continuing impressions of our guests
  • Establish a high level of guest satisfaction by providing prompt and courteous service and establishing a friendly rapport with guests
  • Answer phone calls and emails from guests in a timely and respectful manner
  • Greet guests
  • Receive and redirect mail, phone calls, packages etc.
  • Ensure the area is clean and tidy at all times
  • Act as a liaison between guests and any department necessary


QUALIFICATIONS:

  • Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form
  • Excellent customer service and people skills
  • Proficient in computer applications, such as Microsoft Word, Excel
  • Must be detail oriented

 

EDUCATION and/or EXPERIENCE:

  • GED or equivalent
  • At least 1 year experience in a concierge, sales or similar position

 

PHYSICAL, MENTAL AND WORK ENVIRONMENT:

  • Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols.
  • Manual dexterity to operate job related equipment.
  • Work is typically in an area which may noisy and may contain secondhand smoke.
  • Tasks performed from a sitting or non-sitting position.
  • Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling and grasping.  Constant contact with fellow Team Members and guests.

 

Other details

  • Pay Type Hourly
  • Required Education High School
  • 8 Fremont Street Experience, Las Vegas, NV 89101, USA