Players Club - Card Lead Ambassador

8 Fremont Street Experience, Las Vegas, NV 89101, USA Req #98
Wednesday, February 17, 2021
Circa Resort Casino

JOB SUMMARY:

Player's Club Lead Ambassador is responsible for signing up players for our Player Loyalty Club, Club One, educating guests on casino promotions and events, and creating a positive environment for our players by providing above and beyond customer service. Can also lead other representatives in all job-related activities.
 

ESSENTIAL JOB FUNCTIONS:

  • Responsible for practicing, supporting and promoting the Company Service Standards at all times.
  • Ability to communicate with Guests in a professional manner.
  • Answers Guest questions in a manner that reflects an understanding of the department and property in general
  • Demonstrate organizational skills to function effectively while still maintaining attention to detail and meeting established deadlines.
  • Able to work independently and perform essential functions without direct supervision.
  • computer literate with proficiency in Outlook and Microsoft applications preferred
  • Must be enthusiastic, outgoing and friendly with the ability to handle a wide-range of situations including but not limited to angry or frustrated customers while maintaining a professional demeanor.

QUALIFICATIONS:

  • Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form
  • Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures
  • Must have 1 to 6 months of related experience
  • Must be able to work any day of the week and any shift to include weekends and holidays
  • Must be able to establish and maintain effective working relationship with Team Members and Guests
  • Must be at least 21 years of age

EDUCATION and/or EXPERIENCE:

  • High school diploma or GED
  • Ability to read and speak English

PHYSICAL, MENTAL AND WORK ENVIRONMENT:

  • Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols
  • Work can be in an area which may be unusually hot, cold, noisy and may contain second hand smoke

Other details

  • Pay Type Hourly
  • Required Education High School
  • 8 Fremont Street Experience, Las Vegas, NV 89101, USA