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Patient Affairs Coordinator - Cardiothoracic Surgery

12631 E 17th Ave, Aurora, CO 80045, USA Req #444
Monday, October 12, 2020

CU Medicine is dedicated to providing healthcare and administrative support to the University Of Colorado School Of Medicine’s nearly 3,000 providers. We are seeking a highly motivated Patient Affairs Coordinator to join our team and support the Division of Cardiothoracic Surgery.

The Patient Affairs Coordinator will provide administrative support to physicians as it relates to the management of day to day interactions with our patient population within the Division of Cardiothoracic Surgery and will perform a broad spectrum of duties related to the effective and efficient overall function of the Division. The individual in this position will serve as a liaison between the patient and the physician for all non-clinical issues and will coordinate the day to day calendars and logistics for assigned physicians. The Patient Affairs Coordinator will manage the surgical appointment schedule for assigned physicians including scheduling surgical procedures and clinic appointments, performing high level administrative duties, completing referral/authorization checks, answering patient calls etc.  Obtain and upload all necessary documents and lab results to patient records prior to appointments and surgery. Triage and coordinate patient referrals from community and affiliate providers.  Respond to special patient requests. Schedule and/or attend various meetings to facilitate communication of key information regarding patient scheduling or other activities related to the accomplishment of the Division’s clinical activities.  Generate various types of correspondence and distribute to patients and referring physicians as directed.  Call and confirm upcoming patient appointments.  Provide cross-coverage as required for other office administrative roles. Perform other duties and assist with special projects as assigned by the Division Manager.


Requires a high school diploma or equivalent with a minimum of 2 years’ experience in a health-care setting including exposure to complex patient scheduling in an electronic medical record system; bachelor’s degree &/or EPIC experience is highly preferred.  Must demonstrate expertise with various computer programs including all MS Office Suite applications.  High level verbal and written communication in conjunction with professional telephone etiquette is essential.  Must have superior editing and writing abilities suitable for academic standards.  Exceptional customer service skills with the ability to maintain a positive attitude at all times and work with diversified customer clientele is required.  Must be flexible and capable of handling multiple and shifting priorities.  The ability to handle sensitive information in a confidential manner is required.  Must demonstrate the ability to act independently, have excellent interpersonal skills, and be able to maintain positive working relationships.  Broad knowledge of medical practice front office operations and medical terminology is required.  Familiarity with insurance plans, ICD-10/CPT coding and the prior authorization requirements for procedures and tests is a plus.


All applications MUST be submitted via our website.


CU Medicine is dedicated to ensuring a safe and secure environment for our staff and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees prior to their employment. Additionally, drug and health screenings may be required for some positions.  We are an equal opportunity employer.


CU Medicine supports a Tobacco Free Workplace Environment which prohibits smoking and the use of tobacco products on CU Medicine property, Anschutz Medical Campus and adjacent business locations.

Other details

  • Pay Type Hourly
  • Required Education High School
  • 12631 E 17th Ave, Aurora, CO 80045, USA