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Patient Affairs Coordinator - Surgery

12631 E 17th Ave, Aurora, CO 80045, USA Req #427
Tuesday, August 18, 2020
CU Medicine is dedicated to providing healthcare and administrative support to the University Of Colorado School Of Medicine’s nearly 3,000 providers. We are seeking a highly motivated Patient Affairs Coordinator to join our team and support the Department of Surgery and Division of GITES and Surgical Oncology.
 

The Patient Affairs Coordinator will provide administrative support to physicians as it relates to the management of day to day interactions with our patient population and will perform a broad spectrum of duties related to the effective and efficient overall function of the Department.
 

Duties include, but are not limited to the following:
 

  • Serve as a liaison between patients and physicians for all non-clinical issues.
  • Coordinate day to day calendars and logistics for assigned physicians.
  • Schedule surgical procedures and clinic appointments.
  • Complete referral and authorization checks.
  • Verify all relevant documentation and lab results are available prior to surgery and received by all appropriate parties (hospital admissions, pre-anesthesia, insurance carriers, etc.).
  • Triage and coordinate patient referrals from community and affiliate providers.
  • Schedule and/or attend various key meetings related to the accomplishments of the Department’s clinical activities.
  • Generate correspondence and distribute to patients and referring physicians.
  • Confirm upcoming patient appointments.
  • Provide cross-coverage as required for other office administrative roles.
  • Answer patient calls.
  • Perform broad range of high level administrative duties.
  • Assist with special projects as assigned.

Requires a high school diploma or equivalent with a minimum of 2 years’ experience in a health-care setting including exposure to complex patient scheduling in an electronic medical record system; bachelor’s degree &/or EPIC experience is highly preferred.  Must demonstrate expertise with various computer programs including all MS Office Suite applications.  High level verbal and written communication in conjunction with professional telephone etiquette is essential.  Must have superior editing and writing abilities suitable for academic standards.  Exceptional customer service skills with the ability to maintain a positive attitude at all times and work with diversified customer clientele is required.  Must be flexible and capable of handling multiple and shifting priorities.  The ability to handle sensitive information in a confidential manner is required.  Must demonstrate the ability to act independently, have excellent interpersonal skills, and be able to maintain positive working relationships.  Broad knowledge of medical practice front office operations and medical terminology is required.  Familiarity with insurance plans, ICD-10/CPT coding and the prior authorization requirements for procedures and tests is a plus.

 

All applications MUST be submitted via our website.

 

CU Medicine is dedicated to ensuring a safe and secure environment for our staff and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees prior to their employment. Additionally, drug and health screenings may be required for some positions.  We are an equal opportunity employer.

 

CU Medicine supports a Tobacco Free Workplace Environment which prohibits smoking and the use of tobacco products on CU Medicine property, Anschutz Medical Campus and adjacent business locations.

Other details

  • Pay Type Hourly
  • Required Education High School
  • 12631 E 17th Ave, Aurora, CO 80045, USA