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Compliance - Compliance Coordinator

United States Req #34
Tuesday, January 5, 2021

Cross Country Healthcare is looking for top talent to join our team


Cross Country Healthcare is a national leader in providing innovative healthcare workforce solutions and staffing services. Our solutions leverage our nearly 40 years of expertise and insight to assist clients in solving complex labor-related challenges while maintaining high quality outcomes. We are dedicated to recruiting and placing highly qualified healthcare professionals in virtually every specialty and area of expertise. With more than 9,500 active contracts, our diverse client base includes both clinical and nonclinical settings, servicing acute care hospitals, physician practice groups, outpatient and ambulatory-care centers, nursing facilities, both public schools and charter schools, rehabilitation and sports medicine clinics, government facilities.

The Compliance Coordinator has the primary responsibility of developing and maintaining optimal relationships with client facility representatives for the purpose of Healthcare Professional credentialing and compliance.  This includes conducting the final compliance audit for all new starts, renewals, extensions and for the continued quality maintenance of the Healthcare Professional’s credentials throughout the assignment cycle with the goal of 99.9% document compliance.

  • Possess solid knowledge of all credentialing requirements for assigned facilities and for each CCS program type. Must have operational knowledge of core processes for travel staffing healthcare services
  • Serve as the daily contact to facility client for all compliance matters, which includes building sound working relationships and delivering superior customer service
  • Ensure all CCS new starts and working professionals are credentialed and compliant according to company and facility standards
  • Establishing, documenting, updating, and maintaining facility requirements and communicating changes to Recruitment and the Compliance Operations Team
  • Providing recommendations and potential solutions for day-to-day issues/concerns
  • Developing, influencing and executing specific plans of action to ensure compliance at all facility accounts
  • Creating, analyzing and managing internal and external compliance reports
  • Actively participating in the process and completion of internal and external audits
  • Completing profile sheets and hospital specific reports
  • Developing, executing and communicating a discussion plan with the facility for withdrawing a healthcare professional from the schedule/assignment in the event of an unavoidable delay or cancel
  • Anticipating facility clients’ needs and offering possible alternatives within the Cross Country Standards guidelines
  • Communicate and participate in regularly scheduled meetings with the Compliance Operations Team 
  • Represent, support and lead the quality initiatives of Cross Country Staffing internally and externally
  • Promote, foster and maintain optimal relationships across departmental and company lines to influence positive results for the work environment
  • Actively participate in projects to enhance system automation
  • Other duties as assigned, including but not limited to, coverage for other Compliance Coordinators as needed upon request
Required Skills
  • Exceptional organizational and communication skills
  • Attention to detail and follow through is a must
  • Interact professionally to changing demands and conflicting assignments
  • Work independently but also have a strong commitment to being a team player
  • Proficient in Microsoft Office, Outlook, Imaging System and the production database system
  • Excellent phone skills with the ability to cultivate and maintain strong business relationship
  • Accept and deliver constructive feedback in a professional manner
  • Customer service skills
  • Conflict resolution skills
  • Strong ability to multitask and prioritize
Required Experience
  • Prior quality assurance or credentialing experience preferred 
  • Bachelor's Degree preferred or equivalent work experience



Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance


Cross Country Healthcare is an EEO employer - M/F/ Veteran/Disability

Other details

  • Job Family Delivery Ops
  • Job Function NMGR
  • Pay Type Hourly
  • United States