CCH Banner

Compliance Ambassador

Virtual Req #411
Tuesday, April 20, 2021

Cross Country Healthcare is looking for top talent to join our team

 

Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging nearly 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing® Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.

Job Title: Compliance Ambassador


BASIC PURPOSE: 


The primary responsibility of the Compliance Ambassador is to develop and maintain optimal relationships with client facility representatives for the purpose of the credentialing and compliance of the healthcare professional (HCP).  This includes conducting the final compliance audit for all new starts, renewals, extensions and for the continued quality maintenance of the HCP’s credentials throughout the assignment cycle with the goal of 99.9% document compliance



ESSENTIAL FUNCTIONS:    

Possess solid knowledge of all credentialing requirements for assigned facilities and for each CCS program type. Must have operational knowledge of core processes for travel staffing healthcare services.

Serve as the daily contact to facility client for all compliance matters.  This includes building sound working relationships and delivering superior customer service.

Ensure all CCS new starts and working professionals are credentialed and compliant according to company and facility standards including but not limited to:

Establishing, documenting, updating, and maintaining facility requirements and communicating changes to Recruitment and the Compliance Operations Team

Providing recommendations and potential solutions for day-to-day issues/concerns

Developing, influencing and executing specific plans of action to ensure compliance at all facility accounts 

Creating, analyzing and managing internal and external compliance reports

Actively participating in the process and completion of internal and external audits

Completing profile sheets and hospital specific reports

Responsible for escalating and working with Compliance Manager and Account Management to communicate plan of action in the event of an unavoidable delay or cancellation.

Anticipating facility clients’ needs and offering possible alternatives within the Cross Country Standards guidelines

Actively participate in projects to enhance system automation.

All other duties as assigned.


QUALIFICATIONS:

High School diploma or equivalent required.  Some college preferred

2 years of experience in an administrative support role, office environment, and/or service industry preferred.

Knowledge of office systems and Microsoft Office products: Outlook, Excel, Word

Prior recruitment, account services, sales, QI or credentialing experience preferred  

Proficient in Microsoft Office, Outlook, Imaging System and the production database system

Excellent phone skills with the ability to cultivate and maintain strong business relationships.


WORK CONDITIONS: 

Must possess comfort in learning, training, and engaging with others virtually through Microsoft Teams and Zoom

Must be able to perform the essential functions of the job, with or without reasonable accommodation. 

 

 The above declarations are not intended to be an “all inclusive” list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to perform the job.  Rather, they are intended only to describe the general nature of the job and be a reasonable representation of its activities.


Cross Country Healthcare is an EEO employer - M/F/Veteran/Disability


 
 #IND_1 #CB 

Benefits

 

Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance

 

Cross Country Healthcare is an EEO employer - M/F/ Veteran/Disability

Other details

  • Job Family Delivery Ops
  • Job Function NMGR
  • Pay Type Hourly