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Director of Account Management

Virtual Req #381
Tuesday, April 13, 2021

Cross Country Healthcare is looking for top talent to join our team


Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging nearly 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing® Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.

The Account Manager Director is responsible for developing long term relationships with a portfolio of clients, connecting with key executives and stake holder.  They will also work between customer and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to the customer needs. Responsible for a team of Accounts Managers dedicated to meeting the operational needs of assigned client segments.

  • Develop a trusted advisory relationship with key accounts, customer stake holders and executive sponsors.
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Forecast and track key account metrics.
  • Responsible for working with the Recruitment team to onboard and integrate new clients and developing exiting client relationships.
  • Develop and apply consistent, standardized processes applicable across all Account Managers. 
  • Develop and continuously streamline the fulfillment process managed by Account Managers to optimize the speed and quality of fulfillment. 
  • Manage and ensure that Account Management is following all contractual requirements, policy, procedures, and internal expectations of delivery. 
  • Works with recruiting to ensure that appropriate staff is sourced and in place to achieve established goals. 
  • Establishes key objectives and metrics for Account Managers and accounts/department to enable peak performance management, manage to defect and opportunities.
  • Develop strong connection with all supporting teams in CCS and develop effective means for ensuring recruitment awareness of all accounts, creative selling techniques for facilities to candidates, contractual and procedural requirements, and high customer service delivery to end client.
  • Increase fulfillment opportunities through various means including but not limited to candidate marketing, proactive fulfillment, increased capture rates, specialty expansion.
  • Seek expansion opportunities to sell full CCH spectrum of services in accounts through CCH sales teams. 
  • Partner with supporting teams internally to resolve any service issues and ensure a seamless delivery model for each account.
  • Training and ongoing development to team. 
  • Assesses the market, develops new account management tactics and approaches, strengthens existing programs, seeks out expansion opportunities, builds affiliations and strengthens internal operations.
  • Manage multiple business initiatives to increase revenue in conjunction with leadership, sales, and recruitment.
  • Continuous assessment for process improvement to ensure speed, conversion, and fill rates. 
  • Delivers revenue, per budget plan that include incremental growth and new initiatives.
  • Experience with leading virtual and on-site teams
  • Facilitates client visits/presentation with Account Manager as required
  • All other duties as assigned.
  •  Bachelor’s Degree Preferred in Business Management or related field
  • 10+ years’ experience in leadership/management role
  • Proven creative thinker with strong business acuity
  • An energetic leader with excellent communication skills, a positive attitude, and a go-getter drive
  • Proven account management or other relevant experience
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Experience in delivering client-focused solutions based on customer needs
  • Excellent listening, negotiation, and presentation skills
  • Critical thinking a problem-solving skill
  • Understanding of website development, marketing, measurement and analyses, content management, digital marketing, and internet technology.
  • Keen attention to detail and adherence to deadlines
  • Excellent time and project management skills
Business Acumen: In-depth knowledge of the business, industry, external marketplace, and the ability to conceptually pull together patterns or connections that are not clearly related; ability to apply insight across a wide range of tactical to strategic issues in order to consistently identify and select the best course of action.
Building People Capability: Commitment to ensuring that the right people are in the right roles and that individual’s feel empowered and supported to reach their potential; provides coaching to foster the learning of their team members, and likewise plays an active role in acquiring, developing and retaining talent for the larger organization. 
Disciplined Execution: Orientation towards a process-focused, decisive course of action that will ensure client/customer needs are met with a high standard of excellence, urgency and predictability; focused on the task at hand in the face of ambiguity and applies past experiences and expertise to consistently pull through results. 
Integrity: Must be seen as a trustworthy leader by demonstrating consistency, honesty, and truthfulness or accuracy in your day to day actions.

  • Varies, remote work locations including but not limited to; client facilities, CCH offices  
  • Fast paced working environment; must be able to manage competing demands and change priorities with a positive attitude and calm demeanor during stressful situations.
  • Employees must possess comfort in learning, training, and engaging with others virtually through Microsoft Teams and Zoom. 
  • Travel as necessary.
Must have the ability to perform the essential functions of the job with or without reasonable accommodation.

 The above declarations are not intended to be an “all inclusive” list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to perform the job.  Rather, they are intended only to describe the general nature of the job and be a reasonable representation of its activities.
Cross Country Healthcare is an EEO employer - M/F/Veteran/Disability

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Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance


Cross Country Healthcare is an EEO employer - M/F/ Veteran/Disability

Other details

  • Job Family Directors
  • Job Function DIR
  • Pay Type Salary