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Field Payroll Specialist

Virtual Req #177
Friday, February 5, 2021

Cross Country Healthcare is looking for top talent to join our team


Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging nearly 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing® Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.

BASIC PURPOSE: The primary responsibility of the Field Payroll Specialist is to is to successfully prepare and process a weekly payroll for approximately 200+ field employees. This position works within the Field Payroll Team and handles all production and customer service tasks for the healthcare professionals and provides support to the healthcare facility, as well as the Sales/Billing and Accounts Receivable departments

• The primary function is to take ownership of the error free completion of the entire weekly pay/bill cycle to include:
▪ Accurately key timesheets and other payroll related data (W-4, banking, etc.) within the specified deadlines
▪ Enter new hires, terminate assignments as required
▪ Provide excellent customer service when communicating with HCPs, Sales, Billing and AR Departments and facilities
▪ Audit all maintenance after Payroll is processed
▪ Process all payroll adjustments including manuals, wires
▪ Process multi-state entries
▪ Handle all incoming calls/inquiries related to payroll from HCPs and recruiters
▪ Research, resolve and communicate resolution to all interested parties
▪ Initiate, process and distribute manual checks and wires as required
▪ Research all HCP issues related to taxation, w-2s, earnings, deductions, reimbursements and bonuses
▪ Process all necessary entries to correct issues and ensure accuracy of the payroll records
▪ Follow up with HCPs and recruiters to collect missing timesheets
▪ All other duties as assigned with or without accommodation

▪ College degree preferred or equivalent experience
▪ 2-3 years of payroll experience required
▪ Knowledge of multi-state payroll system preferred
▪ Working knowledge of Microsoft Office Suite 

• Communication skills: verbal, written
• Interpersonal skills
• Problem solving skills
• Excellent time management skills and ability to set and deliver on multiple priorities
• Flexibility and the willingness to be cross-trained and assist as needed
• Superior attention to detail while meeting tight deadlines, conflicting priorities and demands in a fast paced environment

• Able to perform in a team environment with minimum supervision
• Able to perform well under pressure
• Able to adjust to changing priorities and workload and consistently meet deadlines.
• Ability to learn and apply specific knowledge, skills, and technology required for the job 

Critical Competencies for Success:
Problem solving - ability to identify the problem, resolve the immediate issue, as well as to define potential and viable solutions via root-cause analysis
Teamwork - ability to work well within the immediate area as well as with other internal and external areas of support
Communication – ability to articulate to various levels within the organization; including providing task updates, issue resolution, and all various communications
Responsibility – accuracy of the information provided to internal and external customers and timeliness of tasks performed 



Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance


Cross Country Healthcare is an EEO employer - M/F/ Veteran/Disability

Other details

  • Job Family Fin-Shared Services
  • Job Function NMGR
  • Pay Type Hourly