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Business Transformation Manager

6801 S Cimarron Rd, Las Vegas, NV 89113, USA Req #421
Monday, October 12, 2020

Credit One Bank, N.A. is a technology and data-driven financial services company offering a full range of consumer credit card products. As one of the largest credit card banks in the United States, Credit One Bank issues Visa®, Mastercard®, and American Express® products, as well as the Official Credit Card of NASCAR® and the Vegas Golden Knights. Credit One Bank is also the official credit card partner of the Raiders and Las Vegas Aviators. Learn more at CreditOneBank.com and connect with us @CreditOneBank on Facebook, Instagram, Twitter, YouTube, and LinkedIn.

 

We are looking for highly qualified professionals at our state-of-the-art, corporate headquarters in Las Vegas, NV. In addition to providing our card members with superior value and service, we are dedicated to providing engaging and challenging career opportunities for our employees. As a member of the Credit One Bank team, we’ll help you be your best and support you so you can reach your full potential.

Position Summary


This role works with leadership to identify and implement an Operations approach to projects, process changes, programs and plans that support achievement of business strategy. Manage change by ensuring operational activities aligns with enterprise goals and corporate strategy. Specializes in organization effectiveness including planning, project portfolio management, culture & change and works to increase employee adoption. Leads efforts to identify and implement best practices, improves execution of process changes and operational project execution to include management controls and delivery of sustainable and scalable processes. Works in partnership with Leaders, Project Managers, Operations Managers, Risk Managers, Corporate Compliance, Marketing, IT and Legal. Drives operational excellence with colleagues, departments and partners to positively impact the customer and Credit One Bank experience.

 

 

Summary of Essential Job Functions

  • Develops and executes Operation’s objectives including preparing for change, change navigation, communication planning, planning for impacts to human capital and increasing employee adoption
  • Owns the Operation’s project Charter process and effectively communicates with leadership and senior management
  • Leads operational project teams to deliver on objectives within schedule, scope and budget; communicates project objectives
  • Researches and completes impact assessment to change initiation including impacts to human capital, systems, processes & regulatory considerations
  • Analyzes issues with the end goal of determining opportunities to improve processes and improve process controls with a focus on efficiency and effectiveness
  • Maintains strong working relationships throughout Credit One Bank
  • Drives initiatives that contribute to long-term operational excellence
  • Confirms details of BRQ with bPMO and IT
  • Develops and executes project plans and control plans with bPMO, Business Manager and Department Stakeholders
  • Participates in discovery JAD for BRQ and drives completion of/complete IT Discovery Questionnaire
  • Develops and executes business project communication plan
  • Makes scope and schedule change recommendations
  • Ensures project adherence to defined Operation’s project methodologies, manages business deliverables
  • Makes business related decisions for project
  • Consolidates and communicates all reported risks, issues, and functionality gaps and facilitates resolution and mitigation strategies
  • Provides status and progress reviews to Executive Sponsor and Steering Committee and teams
  • Evaluates and ensures user readiness
  • Upon project delivery, ensures project success criteria has been met
  • Schedules post-mortem sessions
  • Performs other duties as assigned

 

Position Requirements

  • 5+ years of relevant combined experience in Operations, Customer Service and/or Collections with a minimum of 2 years management experience
  • Bachelor's degree or project related certification preferred
  • Excellent interpersonal and relationship-building skills
  • Excellent written and oral communication skills
  • Excellent customer service skills with the desire to exceed expectations
  • A track record of conceiving and delivering innovative solutions that support the customer experience
  • Demonstrated business process optimization skills combined with an innovative insight and progressive approach to industry related technology and strategic implementation required
  • Demonstrated people leadership and development success with large organizations
  • Highly organized and detail oriented with a strong focus on quality and integrity
  • Results oriented self-starter with the ability to work independently
  • Expected to manage competing priorities while meeting clearly defined deadlines and complying with internal procedures and best practices
  • A sincere passion for customer excellence
  • Strong technical and analytical aptitude
  • Demonstrated project management success
  • Strong business judgment

Credit One Bank, N.A. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.

Other details

  • Pay Type Salary
  • Required Education Bachelor’s Degree
  • 6801 S Cimarron Rd, Las Vegas, NV 89113, USA