Inside Sales - Customer Service

480 Hercules Dr, Colchester, VT 05446, USA Req #55
Thursday, January 7, 2021
Critical Process Systems Group (CPS) is a group of manufacturing and design companies providing innovative product solutions to the semiconductor, life science, chemical processing, gas systems, wastewater, mining, power generation and other industries. We provide a broad range of products & services including liquid, chemical, and gas storage, blending, and delivery control, pre-fabricated high purity process utility modules, corrosive fume exhaust duct, and airflow control devices. With the breadth of our product offerings and engineering capabilities we can offer broad turnkey solutions or targeted niche products depending on our customer’s needs and desires.
This position is with our company Fab-Tech, which manufactures PermaShield Pipe (PSP®), a revolutionary hybrid fluoropolymer coated stainless steel duct system recognized worldwide as the premier solution for corrosive and hazardous fume exhaust needs. PermaShield Pipe is a fully engineered, modular fume exhaust system that combines the reliability of stainless steel with the superior corrosion resistance of Fab-Tech's proprietary PermaShield Fluoropolymer Barrier Coating. PSP carries a highly regarded FM4922 approval as well.


The primary function of this role is to contribute to Fab-Tech Incorporated Sales efforts by performing various sales and customer service functions for internal and external customers including estimating and quoting products.



  • Provide superior customer service to external customers and our outside sales force by answering incoming calls and following through on their questions and/or requests.
  • Develop and maintain solid product and market expertise.
  • Answer customer questions and seek technical expertise when necessary.
  • Always provide prompt and comprehensive feedback to customers (exceed expectations).
  • Estimate and quote products and projects for customers.
  • Receive orders from customers and enter them into ERP system.
  • Manage both small and large multi-order projects.
  • Prioritize delivery of releases on large projects.
  • Obtain change orders on projects where appropriate.
  • Continuously update customer and prospect contact and mailing list.
  • Work with department head to expand the scope of our customer service activities.
  • Interface with internal resources (engineering/manufacturing/shipping).
  • Enter X-numbers for customer parts accurately. Seek assistance where necessary.
  • Assist finance with receivable collection activities where appropriate.
  • Attend daily operations meeting as assigned.
  • Other activities as assigned.




  • Excellent customer service, communication, phone, and problem solving skills.
  • Experience managing multiple projects.
  • Have a solid understanding of all facets of the sheet metal and HVAC industry, from duct construction through installation practices.
  • Strong product and technical knowledge and/or the ability to assimilate extensive infom1ation related to our products and applications.
  • Proficient blueprint and specification reading skills; including document viewing programs such as Autodesk Design Review, Autodesk DWG True View, Auto CAD and Adobe Reader.
  • A commitment to superior customer service, exceeding customer expectations and maintaining positive customer relationships.
  • Strong proficiency with Microsoft applications including Word, Excel, and Outlook and the ability to learn new programs quickly.
Critical Process System Group offers competitive compensation and a complete benefits package that includes medical (individual and family premiums shared between employer and employee), dental and vision coverage, HSA, Day Care reimbursement, matching 401(k), life insurance, disability, holiday and paid time off.
If you are looking for a future with a company known for its inventiveness and passion for progress, look no further...... your career is right here!

Other details

  • Pay Type Salary
  • 480 Hercules Dr, Colchester, VT 05446, USA