Enterprise Business Analyst

ConnectiveRx is a leading, technology-enabled healthcare services company. We work strategically with hundreds of biopharmaceutical manufacturers to help commercialize and maximize the benefits of specialty and branded medications. Our mission is to simplify how patients get on and stay on therapy. We fulfill our mission by providing our customers with innovative services such as patient and provider messaging, the design and operation of copay, vouchers and patient affordability programs, and hub services, all of which accelerate speed-to-therapy and help improve outcomes for manufacturers, healthcare providers and patients.

ConnectiveRx was formed in 2015 by bringing together the industry-leading business of PSKW, PDR/LDM, Careform (2017) and The Macaluso Group (2018) to advance our technology-driven expertise in providing state-of-the-art commercialization solutions. To learn more about our company, visit ConnectiveRx.com

Job Description

As an Enterprise Business Analyst, you will work alongside clients, software engineers, QA, project managers, operations experts, and external vendors to deliver market-leading capabilities driven through our integrated solutions with our platform services. The Enterprise Business Analyst at ConnectiveRx plays a critical role in the client software development lifecycle, with emphasis on the upfront conception and design of new client programs, client enhancements, and development of new client-driven products. This position works collaboratively between clients, the commercial team, the operations team, and other key stakeholders to ensure that clients are presented with solutions which meet their business objectives, and which can be delivered within schedule and budget at a high level of quality by the organization.
 

The Enterprise Business Analyst will work to design proper solutions for clients representing the full range of capabilities of ConnectiveRx, as well as integrated solutions which combine various ConnectiveRx capabilities. This process will involve gathering the requirements and needs of current and potential clients, creating a comprehensive set of strategic solutions, working with technology to obtain an estimate, and then executing on these requirements.

What you will do:

Program design / solution analysis:

 

• Work in conjunction with SMEs to research and analyze the customer’s current offerings to discover requirements and develop effective solutions to meet client service needs as well as enhance the patient experience
• Collaborate with operation leads to create fully integrated end-to-end solutions through a mixture of technology and process
• Provide technical subject matter expertise and detailed project scope to support the estimation process and eventually the more detailed requirements phase
• Lead discovery sessions and requirements gathering process with cross functional teams
• Gather unique customer needs or problem statements to further develop a customized service offering and value proposition
• Create mockups, wireframes, and prototypes that illustrate current and future workflows to facilitate market research, user testing, and product ideation

Feature analysis

 

• Document program features, requirements, and needs for technology to execute
• Coordinate project scoping and planning with cross-functional business team members
• Influence standardization of processes and feature documentation
• Translate technical requirements to the business and vice versa to bridge the communication amongst stakeholders
• Document process flows to identify actors, inputs, outputs, and dependencies; ensure software development decisions support process model
• Support customer needs with techniques such as research requests, data pilot requests, deck creation, process flow updates
• Define epics, user stories, and prioritize accordingly for project delivery design
• Support business in creating business user training materials related to system enhancements and new applications; assist in the training
• Perform data analysis and translate the data into actionable business requirements
• Work closely with the operations and PMO team on project update and processes

 

Feature grooming

 

• Interface with customers, operations, technology, vendors to define requirements, specifications, functionality, and acceptance
• Work closely with technology to define API requirements
• Interpret and document technical specifications, such as data dictionaries, data flows, API specs
• Prioritize backlog to prep for agile ceremonies
• Drive user story grooming sessions
• User Story Refinement
• Create acceptance criteria to express requirements. Ensure validation methods.
• Provide and promote internal communication between software development, project management, product management, and other functional groups

Process improvements

 

• Drive processes and templates associated with client solutions & Implementations
• Work closely with the leadership team on alignment

What we need from you:

 

• 5+ years of software development business analysis; within an agile software development SDLC
• 2+ years of Specialty pharmacy background
• Bachelor’s degree. Nice to have: Masters
• Highly proficient in gathering, documenting, and communicating business requirements to business and technical resources
• Demonstrates ability to analyze problems and understand the necessary components of a solution through planning, cost/benefit analysis, testing and reporting
• Conveys information clearly and effectively through both formal and informal documents and presentations
• Working knowledge of Process flows, journey diagrams, blueprints, technical specifications, such as APIs, including json, XML, data dictionaries
• Proven ability to practice a variety of techniques to ensure complete requirements
• Strong work ethic, communication, and interpersonal skills
• Excellent communication and interpersonal skills.
• Demonstrates leadership and ability to provide direction
• Strong technical background
• Ability to manage business expectations with a delivery focused approach
• Experience in discovery and program design
• Experience in interfacing with clients, operations, and cross functional software teams

Travel:

Position requires travel to other ConnectiveRx locations and is anticipated to be approximately 10% (post-COVID)
 
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Equal Opportunity Employer:  This employer (hereafter the Company) is an equal opportunity employer and does not discriminate in recruitment, hiring, training, promotion, or other employment policies on the basis of age, race, sex, color, religion, national origin, disability, veteran status, genetic information, or any other basis that is prohibited by federal, state, or local law. No question in this application is intended to secure information to be used for such discrimination. In addition, the Company makes reasonable accommodation to the needs of disabled applicants and employees, so long as this does not create an undue hardship on the Company or threaten the health or safety of others at work. This application will be given every consideration, but its receipt does not imply that the applicant will be employed.

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