Manager, Employee Relations-Woodbury, NY

CardWorks Servicing, 101 Crossways Park Drive West, Woodbury, New York, United States of America Req #4043
Friday, February 5, 2021

CardWorks Servicing ("CWS") is one of the largest privately-held provider of outsourcing services for bankcard-related products to banks and non-bank lenders in North America. CWS offers management expertise across the credit spectrum and supports both MasterCard and Visa accounts as well as a variety of private label debit, credit, stored value, and customer bankcards.


As an Employee Relations Manager you will be responsible for facilitating employee relations and resolving human resource issues on behalf of CardWorks. As part of our Human Resource team, you will deal with everything related to employee and management relations, and
work to help employees and management work together cohesively. This includes but is not limited to corrective actions, terminations, complaints, and investigations. In addition, the Employee Relations Manager will communicate processes and policies that fosters a positive employee experience consistent with the CardWorks Guiding Principles and C.R.I.T.I.C.A.L. values.

Essential Functions:

  • Adheres to the Employee Relations infrastructure, including all processes, tools, policies and procedures

  • Assists department leaders in defining needs and goals in areas related to retention, and performance management

  • Assists department leaders with corrective actions and terminations

  • Resolves workplace conflict and conducts investigations when required

  • Conducts Exit Interviews and coordinates the employee off boarding process

  • Ensures the organizations' approach to its employees is fair, respectful and consistent

  • Advises managers on organizational policy matters, such as equal employment opportunity and sexual harassment, and recommends changes

  • Gathers, analyzes and interprets data and metrics to develop recommendations and strategies to facilitate positive employee relations

  • Identifies risks and challenges to employee relationships

  • Keeps abreast of developments in the Human Resource industry, state and federal regulation, systems and procedures

  • Monitors, reviews and recommends courses of actions involving federal legislation or agency rulings on matters directly and indirectly related to Employee Relations

  • Answers questions and assists associates with issues regarding company policies and procedures

  • Provides advice and counsel to management regarding personnel practices, policy and employment law

  • Provides support and direction for direct reports

  • Appropriately completes all directives issued by Sr. Management and apprises them of departmental information via frequent periodic reports and informal discussions

  • Interacts with staff in a manner which shows tact, stability and concern for staff welfare

  • Commands respect from staff through the establishment of upward and downward communication channels

  • Completes performance evaluations and administers corrective action/counseling as necessary

  • Handles employment verifications, court and other agency paperwork

  • Provides support in other functional areas of the HR department, as needed

Education and Experience:

  • Bachelor’s degree in Business, Psychology or related field or four (4) years of related Human Resources experience accepted in lieu of required education

  • Five (5) years of progressive Human Resources Management experience required, preferred experience in Employee Relations Management.

  • Prior experience in conducting investigations and conflict resolution


Summary of Qualifications:

  • Outstanding verbal and non-verbal communication

  • Keyboarding proficiency

  • Familiarity with Windows based computer applications

  • Skilled in negotiating, including the ability to persuade and modify opinions to reach goals

  • Mathematical, analytical and decision making skills are vital to success

  • Ability to work under pressure; flexibility and willingness to work at a rapid pace

  • Effectively and efficiently communicate both through verbal and written channels in a way that others are able to understand the information in a manner consistent with the essential job functions Ability to multi-task is essential


We are an equal opportunity employer.  CardWorks will do a thorough background check for all hires.  This includes a review of your personal credit history, drug testing, background check, and employment/personal references.  A good credit history is important.

Other details

  • Job Family Human Resources
  • Job Function Manager
  • CardWorks Servicing, 101 Crossways Park Drive West, Woodbury, New York, United States of America