Investigator I, Fraud Investigation & Recovery - Orlando, FL
CardWorks Servicing ("CWS") is one of the largest privately-held provider of outsourcing services for bankcard-related products to banks and non-bank lenders in North America. CWS offers management expertise across the credit spectrum and supports both MasterCard and Visa accounts as well as a variety of private label debit, credit, stored value, and customer bankcards.
As a Fraud Investigation and Recovery Associate, you will investigate fraud or abuse related to account holder information for our clients.
Responsibilities include the following:
Completes the necessary steps to initiate, properly conduct credit card claim investigations and respond to all claim related inquiries within regulatory or required timeframes.
Responsible for performing reasonablecredit card investigations and filing applicable chargebacks to help mitigate fraud losses for our clients.
May make and/or receivephone calls to and cardholders and merchants when necessary for the claim investigations.
Solves problems in an effective and efficient manner with a clear understanding of when to escalate an issue or report a trend or problem to management.
Makes sound decisions and takes appropriate actions in the best interest of our clients.
Responsible for monitoring all work queues to ensure that they are maintained according to regulatory guidelines for our clients, and completes all work timely and accurately.
Advises management of any new fraud trends, system problems or other events that impact our ability to perform business
Flexible and willing to work at a rapid pace within strict time frames.
Assists other departments as needed.
May need to perform related assigned duties within the department, based on experience level.
Learn, comprehend, and stay updated on all FCRA requirements, FDIC Red Flag Guidelines, departmental and regulatory procedures and updates as they are established.
Education and Experience:
High School or its equivalent experience;
Experience working with various computer applications
2 plus years of related customer service or collections experience.
1 year of credit card operations, security/fraud or chargeback experience is strongly preferred.
Previous experience with First Data systems is a plus.
Previous experience utilizing computer applications, analyzing information, investigating/researching accounts, as needed, and making logical decisions, strongly preferred.
Summary of Qualifications:
Ability to work in a fast paced environment
Ability to analyze various situations and take appropriate action
Meets established unit standards for quantity, quality and monitoring
Responsible for monitoring monthly statistics and meeting personal and unit goals
Speaks clearly and is able to convey a clear message
Able to change applications and support business objectives.
Works to achieve department and individual goals; supports management and unit and team to accomplish company objectives
Utilizes established processes, research, and facts to make decisions
We are an equal opportunity employer. CardWorks will do a thorough background check for all hires. This includes a review of your personal credit history, drug testing, background check, and employment/personal references. A good credit history is important.
- Job Family Security
- Job Function All Hourly
- Pay Type Hourly
- CardWorks Servicing, 9200 SouthPark Center Loop, Orlando, Florida, United States of America