Team Leader, Settlement Services - Woodbury, NY

CardWorks Servicing, 101 Crossways Park Drive West, Woodbury, New York, United States of America Req #3743
Thursday, November 12, 2020

CardWorks Servicing ("CWS") is one of the largest privately-held provider of outsourcing services for bankcard-related products to banks and non-bank lenders in North America. CWS offers management expertise across the credit spectrum and supports both MasterCard and Visa accounts as well as a variety of private label debit, credit, stored value, and customer bankcards.

This position is responsible for the day-to-day operations of the Settlement Services Unit, including but not limited to monitoring the workload, identifying and correcting any discrepancies, ensuring adequate staff coverage to meet deadlines, and for the growth and development of the settlement associates.Will be called upon to work individual accounts, in the event of high volume and/or when the cases are unique, complex, etc.

  • Prepare a general ledger settlement journal entry report based on the information received from First Data

  • Ensure the settlement screens provided by First Data balance daily

  • Reconcile client’s General Ledger accounts

  • Identify discrepancies between two or more calculated values within a reconciliation

  • Perform mathematical calculations with extreme accuracy

  • Basic knowledge of client products and procedures relative to client’s individual portfolios

  • Delivers the MasterCard/VISA Quarterly Activity report data to clients for their approval and delivery to MasterCard/VISA

  • Cross trains staff on all settlement functions

  • Verification of client reconciliation

  • Communicate with Clients on a regular basis

  • Ensure that associate duties are completed, and may occasionally assist as needed to meet deadlines

  • Keeps manager apprised of status workloads and anypotential or unusual developments

  • Responds to clients and client liaisons inquiries, as well as other departments

  • Weekly, Biweekly, or Monthly communication to clients regarding their Settlement process

  • Adheres to company’s policies and procedures as outlined in the AssociateHandbook

  • Answers questions and assists associates with issues regarding policies and procedures

  • Monitors and review department functions for the purposes of quality, compliance and accuracy

  • Handles escalated issues

  • Provides management positive and negative feedback to associates based on quality, productivity and attendance

  • Administers corrective action/counseling as necessary

  • Assists in the completion of researching suspense items, and performing monetary General Ledger adjustments

  • Update department procedures whenever necessary

Education and Experience:

  • College degree or equivalent work experience required

  • A minimum of 2 years accounting or reconciliation experience required

  • Direct credit card settlement experience strongly preferred

  • Related credit, banking, customer service and or collections experience preferred

  • Basic knowledge of client products and procedures relative to client’s individual portfolios helpful

  • Prior supervisory experience is desirable

Summary of Qualifications:

  • General accounting knowledge including debits, credits and general ledger balancing

  • Highly proficient in standard mathematical calculations

  • Highly proficient in G/L account reconciliation

  • Keyboarding proficiency

  • Familiarity with Windows based computer applications

  • Analytical and decision making skills

  • Ability to work under pressure; flexibility and willingness to work at a rapid pace

  • Ability to understand and carry out oral and written instructions

  • Ability to compose simple and advanced correspondence

  • Ability to multi-task is essential

We are an equal opportunity employer.  CardWorks will do a thorough background check for all hires.  This includes a review of your personal credit history, drug testing, background check, and employment/personal references.  A good credit history is important.

Other details

  • Job Family Finance
  • Pay Type Salary
  • CardWorks Servicing, 101 Crossways Park Drive West, Woodbury, New York, United States of America