Reservations Agent

Hotel Windrow, 502 N Main St, Ellensburg, Washington, United States of America ● The Finch, 325 E Main St, Walla Walla, Washington, United States of America ● The Lark, 122 West Main St, Bozeman, Montana, United States of America Req #4161
Tuesday, May 4, 2021

Central Reservations Agent
Is “YES”your favorite word? Are you full of enthusiasm and immensely determined to create an authentic and exceptional WOW moment at every threshold? If so, join us!

THE ‘OMG!’ CULTURE
Own the Values. Make it Fun. Get it Done.

Columbia Hospitality, Inc. is a Seattle-based hospitality management and consulting company with over 20 years of experience, featuring a portfolio of award-winning hotels, conference centers, private and public golf facilities, residential and distinctive venues. Columbia Hospitality has been continuously recognized as a Best Company to Work for in Washington. Seattle Business magazine recognizes 100 companies in the state for their commitment to creating a positive work environment for employees, and for setting the standard for leadership in the community. We bring people together. We inspire and empower our team to create exceptional experiences for our guests and phenomenal results for our property owners.


THE BRASS TACKS
• Responds to inquiries and assists guests in making reservations for all facets of the hotels, including, but not limited to lodging, dining and spa

• Uses suggestive selling techniques to sell room upgrades and hotel services in order to increase occupancy and revenue .
• Is well versed in all properties that are participating in the Columbia Connections Office. This includes all property amenities and local attractions
• Assists properties managing online chats with guests inquiring about hotels • Assists Sales & Marketing Team by entering group bookings and VIP reservations
• Makes outgoing calls to guests as follow up to cancellations or customers that were not ready to book
• Keeps accurate and complete records of reservations, messages, notes and any pertinent information

• Assists in preparing weekly reports for all properties participating in the Central Reservations Office
• Works out of the Seattle Support Center, a property, or home, depending on the needs of the business and ability of the individual

THE NITTY GRITTY
• Minimum 1 year of hotel front desk experience required

• Excellent interpersonal, sales and customer service skills
• Excellent time management skills
• Ability to work through problems, sometimes with customers on the phone, and be able to provide immediate solutions

• Ability to function well in a fast-paced environment
•Proficient with hospitality systems is a plus but not required

• High school diploma or equivalent

THE PERKS
*Eligibility of perks is dependent upon job status
• Values Based Culture
• Medical, Dental, Vision, Disability Coverage with Significant Columbia Contribution
• Company Contributed HSA/FSA Plan
• Company Sponsored Life Insurance Policies
• Employee Assistance Program
• PTO Plan • 401K Match • Team Member Outings
• Diverse Work Group
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Inclusion)
• Upward Mobility Potential
• Discounted Lodging, Dining, Spa, Golf, and Retail
• Third Party Perks (Movie Tickets, Attractions, Other)
• Online Learning Platform

THE FINE PRINT
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Inclusion l Enthusiasm l Accountability l Respect l Creativity l Honesty

Other details

  • Pay Type Hourly
  • Hotel Windrow, 502 N Main St, Ellensburg, Washington, United States of America
  • The Finch, 325 E Main St, Walla Walla, Washington, United States of America
  • The Lark, 122 West Main St, Bozeman, Montana, United States of America