Front Desk Agent - Icicle Village Resort

Icicle Village Resort, 505 US-2, Leavenworth, Washington, United States of America ● Leavenworth, WA 98826, USA Req #4059
Tuesday, May 4, 2021

Front Desk Agent


Is “YES” your favorite word? Are you full of enthusiasm and immensely determined to create an authentic and exceptional WOW moment at every threshold? If so, join us!


THE ‘OMG!’ CULTURE

Own the Values. Make it Fun. Get it Done.


Tucked away in the charming Bavarian town of Leavenworth sits the enchanting Icicle Village Resort. Minutes away from the picturesque and bustling Front Street, this resort offers 160 guest accommodations including hotel rooms, suites, and condominiums.


THE BRASS TACKS

• Possesses a working knowledge of the front desk, efficiently handling the check-in and checkout processes according to hotel procedures and standards.

• Be knowledgeable and proficient with the hotel property management system.

• Operate the hotel PBX and Radio paging system according to procedures.

• Establishes appropriate credit at time of guest check-in; issues room keys and familiarizes guests with the services and areas of the motel.

• Manages guest issues effectively, keeping in mind both the guest’s needs and the business objectives of the motel. Use discretion and professionalism in resolving conflicts and be willing to consult a member of management if assistance or advice is needed.

• Conduct adequate follow-up with both guest and fellow team members.

• Makes restaurant, transportation, activity, or entertainment reservations on behalf of the guest.

• You will consistently promote and live the values of Columbia Hospitality - Honesty, Inclusion, Respect, Creativity, Enthusiasm and Accountability

THE NITTY GRITTY

Preferred Experience:

• Strong written and verbal communication skills required

Physical Requirements:

• Must be able to stand and walk throughout the shift

• Must be able to occasionally lift and carry up to 25 lbs at shoulder height.

• Must be able to perform simple grasping, fine manipulation, overhead reaching, and repetitive hand & arm movements frequently; and squeezing occasionally

THE PERKS

*Eligibility of perks is dependent upon job status

• Values Based Culture

• Medical, Dental, Vision, Disability Coverage with Significant Columbia Contribution

• Company Contributed HSA/FSA Plan

• Amazing PTO Plan

• 401K Match

• “Columbia Cares” Volunteer Opportunities

• Discounted Lodging, Dining, Spa, Golf, and Retail

• Third Party Perks (Movie Tickets, Attractions, Other)

• Online Learning Platform

THE FINE PRINT

Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Inclusion | Enthusiasm | Accountability | Respect | Creativity | Honesty

Other details

  • Pay Type Hourly
  • Min Hiring Rate $16.50
  • Max Hiring Rate $17.00
  • Job Start Date Saturday, May 8, 2021
  • Icicle Village Resort, 505 US-2, Leavenworth, Washington, United States of America
  • Leavenworth, WA 98826, USA