Guest Services Agent - The Heathman Hotel

Heathman Hotel, 220 Kirkland Avenue, Kirkland, Washington, United States of America Req #3602
Tuesday, May 4, 2021

Guest Services Agent

Is “YES” your favorite word? Are you full of enthusiasm and immensely determined to create an
authentic and exceptional WOW moment at every threshold? If so, join us!


Own the Values. Make it Fun. Get it Done.

Columbia Hospitality, Inc. is a Seattle-based hospitality management and consulting company with over 20 years of experience, featuring a portfolio of award-winning hotels, conference centers, private and public golf facilities, residential and distinctive venues. Columbia Hospitality has been continuously recognized as a Best Company to Work for in Washington. Seattle Business magazine recognizes 100 companies in the state for their commitment to creating a positive work environment for employees, and for setting the standard for leadership in the community.

We bring people together. We inspire and empower our team to create exceptional experiences for our guests and phenomenal results for our property owners.


The Brass Tacks

•Possess a working knowledge of the Front Desk, efficiently handling the check in and checkout processes according to The Heathman procedures and standards.

•Takes action to improve guest satisfaction through problem resolution.

•Be knowledgeable and proficient with The Heathman property management system, Opera.

•Know daily room rate, room types, hotel amenities, and local attractions, shops, and restaurants.

The Nitty Gritty

•Prior hospitality experience preferred

•High school diploma or equivalent.

•Strong written and verbal communication skills required

•Ability to park and retrieve guest vehicles.


*Eligibility of perks is dependent upon job status

•Values Based Culture

•Medical, Dental, Vision, Disability Coverage with Significant Columbia Contribution

•Company Contributed HSA/FSA Plan

•Company Sponsored Life Insurance Policies

•Employee Assistance Program

•PTO Plan

•401K Match

•Team Member Outings

•Diverse Work Group

•“Columbia Cares” Volunteer Opportunities

•Committee Participation Opportunities (Fun, Philanthropic, Diversity/Inclusion)

•Upward Mobility Potential

•Discounted Lodging, Dining, Spa, Golf, and Retail

•Third Party Perks (Movie Tickets, Attractions, Other)

•Online Learning Platform


Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Inclusion | Enthusiasm | Accountability | Respect | Creativity | Honesty

Other details

  • Pay Type Hourly
  • Heathman Hotel, 220 Kirkland Avenue, Kirkland, Washington, United States of America