Activities Guide- Sage Lodge
Is “YES” your favorite word? Are you full of enthusiasm and immensely determined to create an authentic and exceptional WOW moment at every threshold? If so, join us!
THE ‘OMG!’ CULTURE
Own the Values. Make it Fun. Get it Done.
Columbia Hospitality, Inc. is a Seattle-based hospitality management and consulting company with over 20 years of experience, featuring a portfolio of award-winning hotels, conference centers, private and public golf facilities, residential and distinctive venues. Columbia Hospitality has been continuously recognized as a Best Company to Work for in Washington. Seattle Business magazine recognizes 100 companies in the state for their commitment to creating a positive work environment for employees, and for setting the standard for leadership in the community.
We bring people together. We inspire and empower our team to create exceptional experiences for our guests and phenomenal results for our property owners.
THE BRASS TACKS
Effectively communicate all guest activity offerings externally and internally.
Insure all trip information and are accurately recorded.
Ensure safety protocols and standard operating procedures are communicated to crew members and adhered to 100% of the time.
Maintain current guide licensing requirements and first-aid certifications.
During scheduled work hours take general phone calls, direct phone calls to appropriate department, and pertaining to activity related inquiries by phone and/or email engage guests and respond according to procedures.
As it pertains to vehicles, commercial use of public and federal lands, Guides to prepare and submit reports as needed.
As scheduled by Activities Manager, Guides to meet with guests to provide an overview and orientation of Activity programs available during their stay.
At regularly scheduled times, engage guests and promote the Activity programming.
Participate in PMS system trainings and utilize PMS system at every opportunity.
Commit to general work schedule for duration of entire season, changes to schedule must be approved by Activities Manager two weeks in advance.
Whenever possible, take and picnic orders directly from guests and submit according to Ranch procedures. Additionally, serve meals in the field according to Ranch standards.
Assist with tasks as directed by the AM.
Assist with organizing and preparing daily river and trail conditions.
Participate and assist with capturing and generating content for Social Media, Marketing initiatives, blogs, and train team members to do the same.
Actively engage and host members of the Media, company representatives, VIPs as needed.
Maintain quality of outdoor equipment, insure it is in the best condition for guest use, assist with the renting, fitting and return of rental equipment into inventory.
Facilitate and encourage guest feedback following all trips and work with AM to implement positive improvements.
Encourage guest reviews on Social Media.
Approach all challenges with a solutions oriented mindset.
Must be able to lift 40 pounds and frequently travel up and down stairs.
Assist other departments as required.
Other duties as assigned by the Activities Manager.
THE NITTY GRITTY
Excellent leadership and guest service skills.
Excellent communication skills.
Must have observational skills which demonstrate an ability to anticipate the needs of guests and team members alike.
Excellent troubleshooting and problem-solving ability.
Competent computer skills (MS Office) and willingness to learn and utilize property PMS systems.
*Eligibility of perks is dependent upon job status
• Values Based Culture
• Medical, Dental, Vision, Disability Coverage with Significant Columbia Contribution
• Company Contributed HSA/FSA Plan
• Company Sponsored Life Insurance Policies
• Employee Assistance Program
• PTO Plan
• 401K Match
• Team Member Outings
• Diverse Work Group
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Inclusion)
• Upward Mobility Potential
• Discounted Lodging, Dining, Spa, Golf, and Retail
THE FINE PRINT
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.
Enthusiasm | Inclusion | Accountability | Respect | Creativity | Honesty
- Pay Type Hourly
- Sage Lodge, 1092 East River, Pray, Montana, United States of America