Operations Officer (Floating) East San Gabriel Valley

Rowland Heights, CA, USA Req #933
Tuesday, January 5, 2021

People Drive Our Success

Are you enthusiastic, highly motivated, and have a strong work ethic?   Would you like to work for a company that is ranked Top 20 on Forbes’ Best Banks in America 2020 list?  If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success.  We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for nearly 60 years and persevered through many economic cycles due to our team members’ drive and optimism. Together we can make a difference in the financial future of our communities.

We offer a competitive benefits package and comprehensive training programs so you can focus on your long-term professional career and your next steps at Cathay Bank.  Apply today!

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Learn more about us at cathaybank.com


Travel to various branches in East San Gabriel Valley (City of Industry, Rowland Heights, Diamond Bar, Ontario, West Covina and Rancho Cucamonga) to work as substitute for Customer Service and Sales Manager during absences, including vacations and emergency situations. Perform all regular daily functions including supervising operations staff. Conduct and prepare reports for branch pre-audit and post-audit reviews. Provide training and guidance to branch employees as deemed necessary. Participate in conversion activities during mergers/acquisitions by providing on-site operational support. Perform assigned tasks with minimal supervision.



The incumbent has no direct reports.



  1. Assumes regular functions of the Customer Service and Sales Manager in their absence.

  2. Identifies and resolves operations, customer service, compliance and training issues and problems.  Escalates major issues to Operations Administration with recommendation and corrective solutions when applicable.

  3. Assists in conducting branch pre-audit and post-audit reviews and resolves any operational audit findings. 

  4. Provides training and guidance to branch employees as necessary.

  5. Completes and follows through on all assignments or projects to meet deadlines.

  6. Utilizes good judgment to ensure that any potential loss situation that could adversely affect the Bank is given an adequate level of visibility with senior management as well as appropriate units within the Bank. Ensure daily review of risk management reports.

  7. Safety and/or Security Officer for the branch when necessary.  

    • Education:    College degree with business classes preferred.

    • Experience:  2 to 4 years branch operations experience required.  Previous experience as an Operations Officer/Customer Service Manager required.  Good understanding of overall banking rules and standard practices.

    • Skills/Ability: PC literate with typing proficiency.  English proficiency.  Detail oriented, strong verbal and written communication skills, and ability to function in a team environment or work independently. Communicate in a professional manner with all levels of Bank employees.  Demonstrate exemplary customer service. MLO is preferred.   Bilingual (English and Mandarin or Cantonese) a plus.

Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy.

Cathay Bank is an equal opportunity employer. It is the Bank’s policy to provide equal employment opportunities to all qualified applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Cathay Bank endeavors to make www.CathayBank.com accessible to any and all users.  If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Lori Burquez, VP, Sr. Employee Relations Manager, at (626) 279-3666 or lori.burquez@cathaybank.comThis contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Click here to view the EEO is the Law poster in English. Poster- English

Click here to view the EEO is the Law supplement in English.
Supplement- English


Clic aquí para ver la EEO es la Ley póster en español. Poster- Spanish 

Clic aquí para ver la EEO es la Ley suplemento en español.Supplement- Spanish


击这里查看EEO是法律海报的中文Poster- Chinese

击这里查看EEO是法律和补充條例的中文"Supplement- Chinese

  • Rowland Heights, CA, USA