GENERAL SUMMARY

 

Directly and through subordinates, oversees and sets the direction of the Bank’s Deposit Operations Department. Typically guides all operational segments for the Bank (i.e. wires, check processing, deposit

services, lockbox, automated clearing house, electronic network services, government reporting, deposit fraud loss mitigation, legal processing and research, policy and procedure maintenance and publications, and collections).

 

Key Objectives:

 

Customer Service and Risk Management

Proactively partners with customer-facing bankers in Retail Banking and Lending to ensure high-touch customer service and customer experience while balancing risk and compliance requirements. Provides the same level of high quality, responsive, subject matter expertise, and support to internal colleagues/customers/business partners. Administers Bank policies and procedures and ensures compliance with applicable laws and regulations in multiple states.

 

Automation

Proactively identifies and evaluates banking automation opportunities, trends, and strategies to streamline processes and enhance operations efficiencies.  With a sense of to operational systems and procedures affecting Deposit Operations. Coordinates urgency, leads the review and makes recommendations of enhancements or changes Information Technology, Information Security and other key business partners major system conversions or updates from an operation’s perspective with and departments. 

 

Leadership Development and Succession Planning

Provides leadership from an operational perspective to a team of employees to ensure seamless integration of mergers and/or acquisitions of other banks or business units. Identifies, attracts, develops, and

retains high-caliber and high-potential talent that are capable of meeting the operational demands of a growing institution. Builds a team of leaders and subject matter responsibilities to support succession planning strategies.

 

DIRECT REPORTS

 

The incumbent manages the Manager of Wire, Deposit Operations, Branch Operations Administration, and Central Services.

 

ESSENTIAL FUNCTIONS
 

1. Manages operations activities for assigned functional areas and provide direct oversight to department managers. Establishes performance standards, goals, and objectives for the responsible areas.

2.    Provides leadership and development of direct reports and leadership team to ensure the highest level of performance and competence of Deposit Operations administration; builds a deep bench of high performing employees with successorship plans, cross-training and stretch goals and objectives for each team member.

3.   May lead the development and enhancement of systems through technology and automation, equipment, or training procedures or programs which will support products and/or services; may participate in various bank committees or bank wide user groups to represent operations department on training or system needs.

4.  Proactively participates in Bank efficiency and automation initiatives and provide operations information and expertise with a sense of urgency in support of deployment and improvement of process and/or products.

5.  Plans and schedules activities within the areas of responsibility and coordinates with related departments; ensures operational schedules are met.

6.  Acts as liaison with branch and/or departments to jointly resolve problems.  Communicates and interacts with Bank staff to produce effective procedures and workflow to ensure quality service levels are maintained.

7.  Identifies opportunities for the centralization of manual work to be removed from customer-facing bankers.

8.  Interfaces with other departments, regions, vendors, agencies, etc. to effectively resolve customer service issues.  Follows up with resolution of problems to ensure timely response and customer satisfaction.

9.  Ensures compliance with all applicable Federal, State and regulatory laws and policies, and internal operating policies, procedures and audit standards. Responsible for responding to audit exceptions. Ensures appropriate mitigants are in place to minimize repeat exceptions.

10.  Implements and monitors tracking and performance monitoring mechanisms, as necessary. Provides required reporting to keep Executive Management apprised of operations activities; makes presentations and recommendations to improve customer experience, reduce cost, generate income, create efficiencies, or mitigate risk.

11.  May negotiate with attorneys on collection efforts and losses. May file claims actions to represent the best interests of the Bank.  May negotiate and expedite loss claims; provide/obtain approvals

12.  May collaborate with other bank professionals and law enforcement agencies to minimize loss exposure

13.  Maintain knowledge of all products and services offered in Deposit Operations.  Keeps abreast of new products and services as well as changes to existing products and services, industry trends, laws and regulations affecting banking operations

14.  Develops and maintains contingency or disaster recovery plans for the operations function and implement plan(s)

15.  Plans, develops, establishes, and controls budget functions for the operations department.

 

QUALIFICATIONS

 

·     College degree in general business or finance preferred but not mandatory.

·     Minimum 15 years of bank deposit operations experience, with a minimum of 10 of those years in management. Retail branch banking experience required.

·     Thorough knowledge of bank operational functions, systems, procedures, various products and/or services.

·     Strong knowledge of risks associated with banking operations and payment systems as well as industry best practices for a bank of $15 billion in assets or larger

·     General knowledge of various bank credit products, programs, and related documentation, as applicable. 

·     Experienced in review and implementation of banking applications, along with knowledge in support of system/bank conversions.

·     In-depth understanding and practical application of applicable Federal and State laws and regulations.

·     Knowledge with Audit standards and Payment systems requirements (Fedwire, Swift, Visa, etc.)   

·     Strong organizational, managerial and project management skills.   

·     Excellent leadership skills a must. Excellent interpersonal and verbal and written communication skills. 

·     Able to effectively interact with all Bank departments and levels of management and employees.

·     Must be innovative and committed to making change, along with providing strategic context/framework for Operations (and any related Bank departments) and able to influence and lead others in implementing those changes.

·     Must have experience and desire to identify “best practices”, create/improve procedures, policies and practices for the betterment of the Bank.

·     Must have experience, proven ability, and a sense of urgency to identify and implement automation through technology, that results in efficiencies and/or measurable cost savings  

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Cathay Bank is an equal opportunity employer. It is the Bank’s policy to provide equal employment opportunities to all qualified applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Cathay Bank endeavors to make www.CathayBank.com accessible to any and all users.  If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Lori Burquez, VP, Sr. Employee Relations Manager, at (626) 279-3666 or lori.burquez@cathaybank.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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