Loan Servicing Specialist I

Rosemead, CA, USA Req #889
Thursday, October 15, 2020

People Drive Our Success

Are you enthusiastic, highly motivated, and have a strong work ethic?   Would you like to work for a company that is ranked Top 20 on Forbes’ Best Banks in America 2020 list?  If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success.  We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for nearly 60 years and persevered through many economic cycles due to our team members’ drive and optimism. Together we can make a difference in the financial future of our communities.

We offer a competitive benefits package and comprehensive training programs so you can focus on your long-term professional career and your next steps at Cathay Bank.  Apply today!

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Under supervision of the Department Supervisor and following established policies and procedures, perform all post-closing duties relating to the servicing of the Bank’s commercial loan portfolio according  to separation of duties established by the Department Manager including but not limited to the below functional duties.



The incumbent has no direct reports.




  1. Complete understanding of functions of Loan Servicing Assistant, including but not limited to the following:  preparation of loan legal files for imaging, scan and file work papers and loan documents, process return items such as ACH rejects and NSF checks, perform loan maintenance callback, update collateral information on loans, and order supplies.

  2. Process advances and payment requests, including funds in Factor accounts.

  3. Process requests for auto debit/ACH set-up.

  4. Process fee waivers.

  5. Process loan maintenance as assigned.

  6. Ensure assigned items are cleared daily from the Loan WIP account

  7. Update collateral information in loan system

  8. Callback daily transactions as assigned

  9. Monitor, process and clear items assigned to you in the Loan Control account

  10. Monitor receipt of incoming wire and process funds

  11. Respond to borrower, branch, internal partners and others with excellent customer service.    

  • Education:    High school diploma or equivalent with some college business classes helpful.

  • Experience:  one to two years banking experience preferably in Loan Servicing.
  • Skills/Ability: PC literate, proficiency with MS Office.  Ability to work in a fast pace environment while maintaining a high level of accuracy.  Organized and detail oriented.  Bilingual (English, Mandarin or Cantonese) is a plus.   

Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy.

Cathay Bank is an equal opportunity employer. It is the Bank’s policy to provide equal employment opportunities to all qualified applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Cathay Bank endeavors to make accessible to any and all users.  If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Lori Burquez, VP, Sr. Employee Relations Manager, at (626) 279-3666 or lori.burquez@cathaybank.comThis contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Click here to view the EEO is the Law poster in English. Poster- English

Click here to view the EEO is the Law supplement in English.
Supplement- English


Clic aquí para ver la EEO es la Ley póster en español. Poster- Spanish 

Clic aquí para ver la EEO es la Ley suplemento en español.Supplement- Spanish


击这里查看EEO是法律海报的中文Poster- Chinese

击这里查看EEO是法律和补充條例的中文"Supplement- Chinese

  • Rosemead, CA, USA