Customer Service Representative - Eastwood Mall
The Eastwood Mall, located in Niles, Ohio, is looking to hire part time Customer Service clerks for the mall. We are specifically seeking candidates who are detail-oriented, independent thinkers, with a “can-do" attitude!
Essential Duties and Responsibilities:
- Responsible for representing Eastwood Mall to customers by providing high quality, efficient service.
- Responsible for maintaining a professional physical appearance of Eastwood Mall Guest Services including marketing materials; signage, displays, etc. and ensuring that all displayed information is current and relevant.
- Ability to respond to customer inquiries and advise on the appropriate resolution. Provide customer assistance with regards to; Giftcard program, Kids Club program, Retail products or offerings, other payment products, and / or other mall programs.
- Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center’s projects and achieve the center’s goals.
- Ensure compliance with all policies and procedures pertaining to Eastwood Mall programs
- Strong selling background, general mathematical aptitude, computer literacy in applicable software, strong communication skills and must be multi-task oriented.
- Ability to learn and operate gift card issuance software CardSpot.
Ability to operate a credit card and check authorization terminal.
- Must learn and operate state on-line lottery sales terminal. Must be at least 18 years of age.
- A high school diploma and 1-2 years of customer service/sales background.
- Ability to effectively perform multiple tasks.
The incumbent must be articulate, outgoing and present a professional, pleasant and courteous appearance at all times.
- Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays.
- Maintain compliance with all company policies and procedures.
- Pay Type Hourly
- Travel % 0
- Telecommute % 0
- Required Education High School
- Job Start Date Monday, July 20, 2020
- 5555 Youngstown Warren Rd, Niles, OH 44446, USA