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Part-Time Inbound Customer Service Representative

Tulsa, OK, USA Req #4339
Thursday, November 12, 2020

Lee Enterprises is seeking experienced Part-Time Customer Service Representatives to join our fast-paced call center located in downtown Tulsa!

Potential shifts would be scheduled during operating hours of 7:00am to 5:00pm Monday-Friday and 6:00am to 11:30am on Saturday and Sunday.

Opportunity for you to work from home after 3 months.

What you will be doing:

  • Answering phones with polite, courteous and professional manner

  • Address everything from billing to delivery to digital

  • Ask probing questions to identify customer issue or concern

  • Knowing when to escalate an issue or concern

  • Provide online support for current print and digital subscribers

  • Handle all calls with customers so that the customer is 100% satisfied when the call ends

  • Maintain customer satisfaction ratings outlined in company policy

  • Meet or exceed minimum performance standards outline in company policy

Ideal candidates will have:

  • High school diploma or equivalent

  • Superior phone etiquette skills

  • Excellent verbal and written communication skills

  • Ability to multi-task while maintaining on-call accuracy

  • Familiarity in Outlook and Word

  • Ability to sit for extended period of time

  • Willingness to work flexible schedule including day, evening, weekends and holidays

  • Ability to type 30 WPM without errors

  • At least 1 year experience in customer service preferred

Come join Lee Enterprise’s team in servicing customers nationwide, a seat is waiting for you!

Lee Enterprises in an equal opportunity employer

Other details

  • Pay Type Hourly
  • Tulsa, OK, USA