The Mooresville Tribune is owned by Lee Enterprises Inc.. We combine the traditional power of print exposure with the expanding power of multiple digital channels and products, giving us a tremendous competitive reach. We offer sales professionals a structured and supportive team environment and products to sell brought to market by an established business with a trusted brand and strong digital savvy.
We expect and reward results. We provide ongoing training opportunities and opportunity for advancement.
This opportunity features:
A positive, team oriented and fun work environment, on the job training, coaching. Sales Assistant with the Mooresville Tribune must be friendly, detail-oriented, and passionate about helping customers. A Sales Assistant provides administrative support for the Account Executives who handle any advertising categories within our market. This support includes ordering ads in Mactive, proofing ads to customers, preparing adjustments, working directly with customers via phone and email and resolving billing issues for our customers. On-site, regular and reliable attendance is required.
What you will be doing:
The Sales Assistant plays a major customer service role by being the first person of contact in some cases.
Answer the telephone, greet customers, handle and distribute mail and packages for the advertising department and other duties as assigned.
Contribute to overall customer satisfaction.
Provide administrative support for the Account Executives who handle our advertising accounts. This support includes ordering ads in Mactive, proofing ads to customers, preparing adjustments, working directly with customers via phone and email and resolving billing issues for our customers.
Learn, utilize and successfully adapt to any new office technology that may be available or implemented, which would provide the necessary tools for the sales assistant to reach new levels of expertise.
As a key customer service contact, the sales assistant must project a positive, friendly, dedicated and professional working image in every area of the job, serving as a role model to other work associates.
Ability to multi-task with accuracy
Ability to sit for extended period of time
Maintain customer satisfaction ratings outlined in company policy
Meet or exceed minimum performance standards outline in company policy
Ideal candidate will have:
High school diploma or equivalent
Superior phone etiquette skills
Ability to speak clearly
Excellent verbal and written communication skills
Proficiency in Outlook, Microsoft Word and Excel
At least 1 year experience in customer service preferred
The Sales Assistant position offers competitive pay and comprehensive benefits, including health benefits (medical, dental, vision, flexible spending accounts), 401-K, and paid vacation.
- Pay Type Hourly
- Statesville Record and Landmark, 222 E BROAD ST, Statesville, North Carolina, United States of America