Resident Services Coordinator - Bilingual

Springfield, MA, USA Req #287
Monday, November 9, 2020
At Beacon, we strive to make a difference in our residents’ lives. We build outstanding communities that make enduring contributions to the vitality of our cities and towns. We create communities that serve a diverse cross section of our society. Our communities are healthy and vibrant. Why? Because they are planned with care, consideration, and compassion.



The Resident Service Coordinator (RSC) assists residents to maintain successful tenancies and improve their quality of life by providing a combination of information and referral to services along with useful and engaging onsite programming.

This position requires that applicants be bilingual in English and Spanish. 

Position Summary:


·        EDUCATOR – The RSC informs residents about service availability, how to apply for services and benefits, understanding consumer rights, and other relevant issues.

·        COMMUNITY BUILDER – The RSC recognizes the impact of the social environment and the importance of developing a sense of community to improve on individuals’ health and well-being. The RSC helps build a sense of community among all residents living in the community.

LIAISON– The RSC acts as a liaison between residents and Management, community-based agencies, and/or regional government entities (Social Security Administration, Dept. of Veteran’s Affairs, etc.); Resident Service Coordinators work with Management staff, eldercare service providers, behavioral/mental health care and medical care professionals to resolve issues together while keeping information confidential.

SERVICE FACILITATOR – The RSC establishes links to community agencies and service providers, provides basic case management and referral services and monitors the ongoing provision of services from outside agencies.


·        Assists in developing the Beacon Wellness Program at the property focusing on elderly/disabled residents. Coordinates Wellness Program components, including but not limited to: Fitness, Nutrition, Mental Health support, Meals Program, Home Healthcare, Cultural Arts programming, computer learning, socialization and other programming specific to the residential community.

·        Assists in developing programming the addresses self-sufficiency issues such as Money Management, Parenting Skills/Support, Job Readiness and Youth Enrichment/After-School programming.

·        Reports on programming in Yardi and other database formats.

·        Assesses, counsels, recommends and/or resolves resident issues impacting resident’s personal life, health and well-being, and refers residents to suitable community services, resources and Entitlement Programs as appropriate.

·        Acts as liaison with onsite clinic nurse (if applicable), local care providers and hospitals to ensure successful discharge from care facilities and return transition of residents to their apartments.

·        Works cooperatively with residents and their families when planning for relocation to a nursing home or other long-term care facility if required.

·        Documents all interactions regarding provision of assistance to residents in Yardi on a weekly basis.

Community Programming Responsibilities:


Supervision Received:  Directly reports to the Property Manager. May receive some supervision from the Area Resident Services Manager (ARSM) and mentoring and guidance from a Senior Resident Service Coordinator (Sr. RSC).


Supervision Exercised:  Supervises Assistant Resident Service Coordinator, if applicable.  May supervise volunteers or interns.


Essential Functions of the Position:  Any one position may not include all duties listed herein.  Conversely, additional duties may be required that are specific to the individual site.

Beacon Communities LLC seeks a diverse pool of candidates. We are committed to a policy of equal employment opportunity without regard to race, color, ancestry, national origin, religion, disability, gender, gender identity, sexual orientation, age, veteran status or other protected class.

Equal Opportunity Employer.


Beacon Communities -- 2018, 2019, 2020 Boston Globe Top Places to Work!

Other details

  • Job Family Resident Services
  • Pay Type Salary
  • Required Education Bachelor’s Degree
  • Springfield, MA, USA