Customer Service Representative - Full Time

Desert Hot Springs, CA, USA Req #1543
Tuesday, February 16, 2021
Borrego Health provides high quality, comprehensive, compassionate primary health care to the people in our communities, regardless of their ability to pay. We serve these communities and adjoining regions with respect, dignity and cultural sensitivity as a medical home and safety net for essential health care and social services. Borrego Health is a non-profit 501(c)(3) Federally Qualified Health Center (FQHC) and a Federal Tort Claims Act Deemed (FTCA) facility.

Borrego Health is now the second largest health center in the country and the largest health center in the State of California! Join our team and make a difference today!  


Position requires excellent interpersonal and customer service skills, must be courteous and helpful; and possess the ability to meet and speak with the public as the “first contact” of the clinic while aligning his/her duties with Borrego Health Mission and Core Values.

Essential Duties and Responsibilities:

1. Acknowledges and assists everyone who walks in the door while maintaining eye contact, a smile and providing a professional greeting

2. Communicates with customers to resolve problems and concerns in a courteous, professional and timely manner

3. Provides all customers with consistent quality service in accordance with Borrego Health Core Values and Standards of Customer Service

4. Be proactive in communicating with customers regarding problems or delays

5. Keeps Manager informed of office equipment upkeep/maintenance

6. Maintains accurate demographic & guarantor information at every patient visit

7. Ensures that the appropriate insurance is selected for services rendered for the date of visit

8. Identifies and refers patients who require program assistance to Care Coordinator Specialist (CCS)

9. Collects all payments due on patient account (co pays, sliding fee deposits, payment for cash paying patients, and outstanding balances)

10. Answers all incoming calls within 3 rings & makes patient calls in a courteous and professional manner-please refer to BCHF telephone scripts

11. Performs check in duties (Please refer to Check in Process)

12. Performs Operator duties when assigned (Please refer to Operator Process)

13. Performs Registration Duties when assigned (Please refer to Registration Process)

14. Understands the organizations commitment to provide high quality patient care. Promotes a Patient centered environment

15. Performs other duties, as assigned


Minimum Qualifications:

1.  Graduate or approved high school diploma or GED equivalent

2.  Previous experience is preferred

3.  All staff that is presently working within a clinic is required to have a Current and Valid CPR and First Aide certification on file with the Human Resources Department. This is for clinical and administrative staff. This new license requirement is mandatory for continued employment, CPR and First Aide certification must be obtained though the American Heart Association. Internet certificates do not comply and for this reason are not valid.

Additional Information

You may also mail or fax your application and resume to the following address and telephone number:

Borrego Health
PO Box 2369
Borrego Springs, CA 92004
Fax: 858-634-6903
Borrego Community Health Foundation is an Equal Opportunity Employer. We encourage applications from all individuals regardless of race, religion, color, sex, pregnancy, national origin, sexual orientation, gender identity, gender expression, ancestry, age, marital status, physical or mental disability or any other protected class, political affiliation or belief.

Other details

  • Pay Type Hourly
  • Required Education High School
  • Desert Hot Springs, CA, USA