Corporate Sales - Coordinator Client Services

Baltimore Ravens                 

Position Description

Title: Client Services Coordinator

Department: Corporate Sales & Business Development

General Description: The Client Services Coordinator will report directly to the Senior Manager, Client Services, who reports to the Senior Director, Client Services, and will work within the Corporate Sales Department. The Coordinator will be responsible for managing the day-to-day relationships and the execution of the contractual benefits for the corporate partners, which will total between 20-30 accounts. The Coordinator will be the internal and external liaison for those accounts. The Coordinator will also be responsible for the inventory management and fulfillment of select areas, such as autographed merchandise, community, digital and other to be determined areas, for the Corporate Sales department. The coordinator will also assist in other fulfillment areas as needed and determined by Client Services. The candidate must have outstanding relationship and organizational skills and possess strong verbal and written communication skills. A high proficiency in Microsoft Office programs is required.  

Essential Job Duties and Responsibilities:

Client Services Coordinator            

• Provide flawless client service for approximately 25 partner clients including the execution of contractual deliverables, relationship building, providing weekly and monthly program progress reports, suggesting value added enhancements to sponsors
• Audit client assets and execute on a timely and effective basis
• Responsible for communicating particulars of all partnership benefits including deadlines, approval processes, specifications and other relevant logistics to staff and clients
• Work with internal and external parties to execute partnership benefits and protect partner exclusivities
• Handle and create proof of performance documents for each partner
• Grows key strategic marketing partner relations to enhance branding, meet partner objectives and increase revenue

• Support the renewal process for each partner contract and identifies/pursues additional revenue opportunities
• Manage available and sold corporate partnership inventory in select areas and work with internal departments and external vendors for each element to ensure accurate execution
• Available to work nights and weekends as needed

Required Education and/or Experience:

• College Degree (preferably in Business, Marketing or Sports Management)
• Minimum of 2-3 years of experience with corporate partnership relationships, client management, sales or customer service

Requisite Abilities and/or Skills:

• Ability to interact with persons at all levels of an organization, both internally and externally
• Understand sales and negotiations and have the skills to discuss assets and values with clients
• Impeccable organizational skills with keen attention to details and nuances
• Must have a customer service focus with a spirit and emphasis on partnership development
• Ability to effectively communicate both orally and written
• Outstanding ability to manage multiple priorities and projects while working with many categories of clients
• Team player with passion for sports who takes work seriously but also likes to have fun
• Proficient in Microsoft Office programs