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Pasig, Metro Manila, PhilippinesReq #2024Thursday, September 3, 2020This position responds to consumer product inquiries and addresses questions via letter, email and chat for the Client’s consumer relationship center within the Alta Resources organization to deliver best in class customer service to the client’s customers. Additional duties may include inbound and/or outbound phone calls, depending on client demand. POSITION RESPONSIBILITIESFocuses on First Contact Resolution (FCR) by performing critical initial assessment and to address all issues that will re ...Read more about E-Mail Customer Care RepMore
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Pasig, Metro Manila, PhilippinesReq #2040Friday, August 14, 2020This position responds to consumer product inquiries and addresses questions via letter and email for the Client’s consumer relationship center within the Alta Resources organization to deliver best in class customer service to the client’s customers. POSITION RESPONSIBILITIESFocuses on First Contact Resolution (FCR) by performing critical initial assessment and to address all issues that will result to a better customer experience. This includes collecting information through the customer’s ema ...Read more about E-Mail Customer Care RepMore
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Neenah, WI, 120 N Commercial St, Neenah, WI, USAReq #2015Friday, July 10, 2020Alta Resources is looking for full- and part-time Sales Reps to sell client products to wholesalers, distributors and retailers. Through inbound and outbound calls to established accounts, as a Sale Rep you will manage sales activities of assigned client products.What You’ll Do As An Alta Resources Sales Rep:Handle inbound and outbound calls to facilitate client/customer needsManage sales and customer service activities to assist with the total sales processUtilize technology to create robust CR ...Read more about Sales RepresentativeMore
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Pasig, Metro Manila, PhilippinesReq #1974Tuesday, June 30, 2020The Customer Care Representative position provides professional, quality, and "best in class" service for existing or prospective customers by using a consultative approach that reflects the culture and philosophies of Alta and our clients. This position will involve work activities in many capacities including, but not limited to: inbound and/or outbound phone calls, email, chat, letter, fax, mail and sample fulfillment, data entry, surveys, validation of orders, and social media. Additional du ...Read more about Customer Care RepMore
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Belize City, BelizeReq #1916Wednesday, May 20, 2020An amazing leadership opportunity as a Program Director! Alta Resources, a global leader in providing outsourced customer-management solutions, is growing its footprint and opening an office in Belize. We help clients improve and better manage their customer experiences across every touch point. We are currently looking for a proven, high-performing Program Director with call-center/customer-service experience to lead our expansion effort in Belize. Summary The Program Director will m ...Read more about Operations DirectorMore
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Pasig, Metro Manila, PhilippinesReq #1825Wednesday, March 11, 2020The Service Desk Analyst I role is to help ensure proper computer operation so that end users can accomplish business tasks. They do this by receiving, prioritizing, documenting, actively resolving end user help requests and assigning these requests to the appropriate resources. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. POSITION RESPONSIBILITIES• Provides first ...Read more about Service Desk Analyst IMore
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Pasig, Metro Manila, PhilippinesReq #1773Monday, February 10, 2020The Customer Care Representative position provides professional, quality, and "best in class" service for existing or prospective customers by using a consultative approach that reflects the culture and philosophies of Alta and our clients. This position will involve work activities in many capacities including, but not limited to: inbound and/or outbound phone calls, email, chat, letter, fax, mail and sample fulfillment, data entry, surveys, validation of orders, and social media. Additional du ...Read more about Customer Care RepMore