Customer Service Representative

Alta Resources is Hiring!

Alta Resources, located in Fort Myers, is looking for Full-Time Customer Service Representatives to provide professional, high-quality, “best-in-class” customer service.

We are looking for Customer Service Reps like you.

When you work at Alta Resources as a Customer Service Rep, you will have the opportunity to make a difference in the life of customers. You will listen to, talk with and problem solve the issues of concerned customers.

What You’ll Do:

• Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our clients’ customers.
• Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues.
• Provide product support.
• Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.

• Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy.

Qualifications/Requirements:

• Strong desire and passion to help people, or as we say at Alta Resources, “Take care of people.”
• Excellent interpersonal, verbal and written communication skills.
• Ability to build relationships with clients, consumers and coworkers.
• Strong organization and time management skills. 

Education & Experience                

• High school diploma or equivalent (GED, HSED) required. Post high school education is preferred.
• Previous work experience in customer service, sales, training, or member retention required.
• Ability to quickly learn program and product knowledge, work on a PC and navigate a Windows environment.
• Beginner to Intermediate knowledge and use of Microsoft Word, Excel, PowerPoint and Outlook.
• Polished phone demeanor, tone and etiquette is required.

NEENAH, WI | BREA, CA | FORT MYERS, FL | PASIG CITY, PHILIPPINES 
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