Customer Service Representative
Alta Resources is Hiring!
Alta Resources, located in Fort Myers, is looking for Full-Time Customer Service Representatives to provide professional, high-quality, “best-in-class” customer service.
We are looking for Customer Service Reps like you.
When you work at Alta Resources as a Customer Service Rep, you will have the opportunity to make a difference in the life of customers. You will listen to, talk with and problem solve the issues of concerned customers.
What You’ll Do:
- Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our clients’ customers.
- Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues.
- Provide product support.
- Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.
- Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy.
- Strong desire and passion to help people, or as we say at Alta Resources, “Take care of people.”
- Excellent interpersonal, verbal and written communication skills.
- Ability to build relationships with clients, consumers and coworkers.
- Strong organization and time management skills.
Education & Experience
- High school diploma or equivalent (GED, HSED) required. Post high school education is preferred.
- Previous work experience in customer service, sales, training, or member retention required.
- Ability to quickly learn program and product knowledge, work on a PC and navigate a Windows environment.
- Beginner to Intermediate knowledge and use of Microsoft Word, Excel, PowerPoint and Outlook.
- Polished phone demeanor, tone and etiquette is required.
- Pay Type Hourly
- Ft. Myers, FL, 12600 Gateway Blvd, Fort Myers, Florida, United States of America