Customer Service Representative

Ft. Myers, FL, 12600 Gateway Blvd, Fort Myers, Florida, United States of America Req #2345
Wednesday, February 3, 2021


Alta Resources is Hiring!

Alta Resources, located in Fort Myers, is looking for Full-Time Customer Service Representatives to provide professional, high-quality, “best-in-class” customer service.

 

We are looking for Customer Service Reps like you.

 

When you work at Alta Resources as a Customer Service Rep, you will have the opportunity to make a difference in the life of customers. You will listen to, talk with and problem solve the issues of concerned customers.


What You’ll Do:

  • Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our clients’ customers.
  • Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues.
  • Provide product support.
  • Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.
  • Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy.

 

Qualifications/Requirements:

  • Strong desire and passion to help people, or as we say at Alta Resources, “Take care of people.”
  • Excellent interpersonal, verbal and written communication skills.
  • Ability to build relationships with clients, consumers and coworkers.
  • Strong organization and time management skills. 

 

Education & Experience                

  • High school diploma or equivalent (GED, HSED) required. Post high school education is preferred.
  • Previous work experience in customer service, sales, training, or member retention required.
  • Ability to quickly learn program and product knowledge, work on a PC and navigate a Windows environment.
  • Beginner to Intermediate knowledge and use of Microsoft Word, Excel, PowerPoint and Outlook.
  • Polished phone demeanor, tone and etiquette is required.



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Other details

  • Pay Type Hourly
  • Ft. Myers, FL, 12600 Gateway Blvd, Fort Myers, Florida, United States of America