Sales Support

Neenah, WI, 120 N Commercial St, Neenah, Wisconsin, United States of America Req #2361
Monday, February 1, 2021


Alta Resources is Hiring!

The role of the Sales Support is to assist with the sales activities related to the organization, client, and customer needs. This role will be responsible for
assisting the client Sales Personnel as the primary and/or back-up contact creating and managing sales and customer service tools. This position will
involve many work activities including, but not limited to: account management which includes sales, claims management, informing customers of product launches, new distribution of existing products, item mailing, coordinating the actual  set up of items, creating various proposals and presentations for business reviews and account visits, creating and maintaining wholesales lists. The goal of this position is to help the sales team close the sale and/or retain the customer. This role will be trained to handle inbound customer calls to serve as a back-up when needed.



ESSENTIAL DUTIES AND
RESPONSIBILITIES
include
the following. Other duties may be assigned.



Create
and manage sales and customer service tools for client teams as requested (e.g.
new product launches, new distribution of existing products, sales
presentations, monthly updates, newsletters)



Keep
current of industry trends and competitive products



Create
new item mailings to include literature, package flats and product samples.



Create
and/or follow pre-established presentations for business reviews, account
visits and proposal guidelines 



Oversee
compilation and reporting of Sales Business units and client team metrics
including scorecards



Coordinate
all aspects of client visits to include travel and stay arrangements,
coordination of meeting materials, conference room set up/tear down, and meals



Daily
distribution of incoming mail and shipments; preparation and coordination of
outgoing mail and shipments as appropriate



Meet
and exceed established sales and/or customer service criteria.



Demonstrate
the ability to represent client's brand in a positive manner and provide
outstanding customer experiences



Technical
aptitude, attention to detail, and the ability to learn, understand, and use
complex technology and tools to reduce/eliminate error



Maintain
a balance of customer satisfaction while retaining revenue for the client by
ensuring accuracy and having attention to detail



Back
up and support other team members.



Create
and maintain account contact files in Salesforce.



Serve
as company ambassador delivering quality product information and assistance



Establish
and develop relationships with clients and co-workers



Demonstrate
excellent communication and computer skills



Identify
process improvement opportunities and recommend solutions



Assist
with the preparation of periodic sales reports showing sales volume and
potential sales



Regular
attendance, punctuality and adherence to agreed-upon schedule of availability are
conditions of employment and essential function of this position.


LEADERSHIP RESPONSIBILITIES



Although
this position will not have responsibility for direct reports, the position
requires active leadership in the way of supporting strategic initiatives as
well as active personal development and application of the Six Sigma
methodologies.


QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative
of the knowledge, skill, and/or ability required. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential
functions. 



Displays
a high level of confidence, enthusiasm and a positive attitude with the desire
to succeed and exceed customer expectations. 
Has a passion to serve others. 



Excellent
interpersonal, verbal and written communication skills. Ability to establish
rapport, builds relationships and loyalty with external and internal customers
and coworkers, and remains tactful when communicating negative information.
Strong presentation skills.



Demonstrate
an ability to display patience, empathy, and strong listening skills while
ensuring customer needs are fulfilled in a timely and satisfactory fashion.



Demonstrate
an ability to maintain composure while diffusing and professionally negotiating
a high-tension situation on a routine basis. Strong retention skills with the
ability to follow a process flow and/or script as needed.



Highly
self motivated with the ability to prioritize complex, diversified
responsibilities, multi task effectively and execute tasks with minimum
supervision. Strong organization and time management skills. Ability to remain
focused and productive with tasks that may be repetitive. Strong attention to
detail and accuracy.



Solid
analytical, logical decision making and troubleshooting skills with the ability
to problem solve in a timely and effective manner. Exercises good judgment.
Takes ownership of issues or questions and will escalate problems to the
appropriate person and follow up accordingly to the customer.



Ability
to maintain a high level of confidentiality by handling sensitive and private
client and customer information in accordance to Alta Resources and Client's
policies and regulatory requirements.



Embraces
change and is flexible to the needs of the business and team.



Proven
ability to meet deadlines and key metrics, work independently, as a team
player, and drive results in a fast paced, team based environment. Must be
willing to assist teammates and build strong relationships to achieve company
and department goals.



Ability
to accept and apply coaching and feedback from leadership.



Proven
track record of reliability and a strong work ethic is a must.



Travel
as required.  In order to meet the travel
requirements, must have a personal credit card and an available credit limit
for expenses which are reimbursed



EDUCATION and/or EXPERIENCE 

High school diploma or equivalent (GED, HSED) required. Bachelor's degree is preferred.


One to two years of stable sales or related work experience is required. Industry experience or any other service related industry experience is highly desired.

Proven ability to quickly learn complex program and product knowledge, experience working on a PC, accessing and navigating multiple software applications in a Windows environment while talking to the customer on the phone via a headset at the same time is required.  Beginner to
Intermediate knowledge and use of Microsoft Suite, primarily in Word, Excel, PowerPoint, and Outlook is required. SalesForce or other related CRM experience is a plus. Keying data entry efficiently and accurately with proficiency in typing/keyboard is required. Polished phone demeanor, tone and etiquette is required.



TECHNOLOGY SKILL BASE


This position requires a working knowledge of computer technology that includes, but
is not limited to: Beginner to Intermediate Word, Excel, PowerPoint, and
Microsoft Outlook. SalesForce or other related CRM experience is a plus. Must
be able to effectively and efficiently utilize multiple Internet search
windows. Individuals must possess the ability to learn and understand new
software and other technology applications as introduced by the Client and Alta
Resources.


LANGUAGE SKILLS



Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or
governmental regulations.  Ability to
write reports, business correspondence, and procedure manuals.  Ability to effectively present information
and respond to questions from groups of managers, clients, customers, and the
general public.


MATHEMATICAL SKILLS

Ability to add, subtract,
multiply, and divide in all units of measure, using whole numbers, common
fractions, and decimals.  Ability to
compute rate, ratio, and percent and to draw and interpret bar graphs.



REASONING ABILITY

Ability to solve practical problems and deal with a
variety of concrete variables in situations where only limited standardization
exists. Ability to interpret a variety of instructions furnished in written,
oral, diagram, or schedule form.


PHYSICAL DEMANDS 

While performing the duties of this job, the employee is regularly required to sit for up to eight hours,
and stand. Manual dexterity which allows the individual to use hands to type on
a keyboard, use a mouse and write are required, as is the ability to talk, and
hear.   The employee must occasionally
lift and/or move up to 25
pounds
.  Specific vision abilities
required by this job include close vision. 
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.


WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.  The environment
for which this position functions contains scents and fragrances related to
product samples that are necessary to have on site in order to complete the essential
job functions of this position or others positions within the same area.  Due to the nature of this work individuals
are required to be on-sight during hours designated by the Client, however, the
occasion will arise when the employee must be off-site due to business
functions.



 



 



 



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Other details

  • Pay Type Hourly
  • Neenah, WI, 120 N Commercial St, Neenah, Wisconsin, United States of America