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Customer Service - Dispatcher

Lynbrook, NY 11563, USA Req #115
Monday, July 6, 2020

Life Safety offers national one-stop fire and life safety services through our network of self-perform districts and trusted vendor partners. Our experienced account managers ensure clients across the country receive the same quality service for fire safety systems. We combine unmatched industry knowledge and scale with personal service and accountability.


Join our team with over 80 years in business and two decades serving hundreds of national and regional account customers.  Academy Fire offers unparalleled expertise in the management of multi-site fire and life safety protection.  Through our customer service centers in New York and California, we provide coverage 24/7, 365 days a year. 

We provide fire protection and life safety services for multi-location national accounts including retail, medical facilities and national financial institutions. Services we provide include maintenance, installation and repairs for fire sprinkler, fire alarm, back flow, fire extinguishers & emergency lights.

Job responsibilities include:
Coordinate and schedule fire protection repairs from our national clients with sub-contractors throughout the United States. This includes scheduling, tracking, and communicating with both the sub and the customer.

Manage job progress, typing estimates, locating and hiring new contractors when necessary.

Prime candidates will have experience in one of the following areas:

Call Center Dispatcher
Project Management (Fire Sprinkler, Fire Extinguisher, Backflow, Hood Systems, Fire Alarm) or have worked for a Service Company.

Both written and verbal business to business correspondence
Key Qualifications Include:
Ability to work cross-functionally with operational staff, customer service staff and management
Outgoing & Personable Excellent communication skills verbal and written
Customer service (Business to Business)
Detail orientedand organized
Ability to maintain professional composure when under pressure
Strong interpersonal skills
Required ability to handle multiple tasks concurrently.
Strong typing skills.
Experience in MS office, Word, Excel & Outlook
Ability to meet firm deadlines.

Plenty of room for career advancement.100% of our in-house management team has been promoted from within our organization.

Academy Fire Life Safety offers competitive pay based on skills and experience, a comprehensive benefits package, including medical, dental, vision, a 401(k) with company match, Short and Long-term Disability, Paid Time Off, and holidays.


For consideration please apply on-line.


Other details

  • Pay Type Hourly
  • Lynbrook, NY 11563, USA