Medical Assistant/Assistant Manager - Alpena

SUMMARY

The Medical Assistant Lead / Assistant Manager oversees other Medical Assistants and clinical support positions as assigned.  Under close guidance from the Regional Manager, the person in this role functions in an onsite, frontline supervisory capacity for the location.  This person provides skills training and coaching for associate development and works to positively influence associate satisfaction and retention.  The person in this role ensures that there is coverage available to support the providers in the delivery of quality care to patients, also functioning in the role of Medical Assistant.  This associate may provide both direct and indirect patient care, as well as coordinating the provision of a variety of support functions throughout the clinic.  Individuals in this position will function within the scope of practice for a Medical Assistant as determined by regulations of the state of employment.  Additional duties may be assigned to the person employed in the role of Medical Assistant Lead / Assistant Manager.
 

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Report to the Regional Manager for location where assigned
2. Oversee other Medical Assistants and clinical support staff, directing daily activities to facilitate the smooth and efficient running of the clinic
3. Evaluate skills of clinical support staff for competency levels
4. Provide skills training and coaching to team members for individual development while ensuring clinic quality standards and customer service goals are met or exceeded
5. Provide input for performance evaluations and make recommendations for employment decisions
6. Assist Regional Manager by overseeing individual and team adherence to schedule, attendance, and timeliness in arriving to work
7. Under guidance of the Regional Manager, work to resolve issues with team members regarding attendance, performance, and behavior as appropriate
8. Communicate with staff either one-on-one or in groups as needed
9. Submit and balance inventory, maintaining supply levels as needed
10. Oversee day-to-day operations of clinic to ensure provider satisfaction while maintaining efficient production tracking
11. Create/maintain day-to-day schedules
12. Work closely with Regional Manager on strategic planning initiatives
13. Perform other duties or special projects as required or as assigned by Management

This position also includes performance of the essential duties for the role of Medical Assistant, and directing the work of other Medical Assistants and clinical support staff in the performance of the following tasks:

14. Prepare and maintain examination and treatment areas
15. Show patient to exam room and prepare patient for the provider; document patient history in the electronic health record, obtain and document vital signs, update patient medication list; scan documents into patient chart if needed
16. Assist provider with examination, procedures, and treatments
17. Respond timely to post-op calls; respond to all post-op calls by end of day
18. Check work email and other systems periodically throughout the day
19. Collect and document specimens, maintaining tracking logs which will also include results received, communications with patients, and follow-up required
20. Prepare and administer medications as required (excludes controlled drugs); give injections per provider instructions [Note: requires demonstrated competency]; maintain medication records
21. Per provider instructions, submit prescriptions via ePrescribing, phone, or fax
22. Obtain prior authorizations when required
23. Disclose information when required, using appropriate guidelines and following HIPAA regulations
24. Maintain drug samples, injectables, and medical supplies on hand, managing expiration dates
25. Sterilize medical instruments in the autoclave
26. Perform routine equipment maintenance
27. Clean patient care areas after each use
28. Recognize and respond to emergencies under the guidance of the provider
29. Work on-call shifts as assigned
30. Attend/conduct staff meetings and complete mandatory in-service education/training

KNOWLEDGE, SKILLS, AND ABILITIES

1. Knowledge of ADCS policies, including quality assurance policies and applicable government regulations and standards, and the ability to actively apply that knowledge in the performance of all job duties
2. Knowledge of electronic health record access-level privileges and responsibilities, and the ability to perform duties relating to electronic health records within the parameters as assigned for limited access as allowed for this position; ability to oversee related tasks as performed by other staff
3. Ability to apply principles of aseptic technique and infection control in the performance of all job duties, including the cleaning and sterilization of medical instruments in the autoclave
4. Ability to practice confidentiality and follow HIPAA regulations with patient information
5. Ability to practice professional ethics and use discretion concerning ADCS directives and proprietary information/trade secrets of the organization
6. Ability to recognize a problem and effectively problem-solve, using guidance from the provider and/or management when necessary
7. Knowledge of medical terminology and ability to use appropriately
8. Ability to manage time efficiently, prioritize, multi-task, and adapt to change
9. Ability to maintain high level of accuracy in all documentation and in the performance of all job duties
10. Ability to perform the essential job duties within the scope of education and training
11. Skilled in typing/keyboarding; skilled in using computers
12. Demonstrated leadership ability to develop an efficient and customer-focused team to facilitate a smooth work flow in the clinic
13. Demonstrated skill in ensuring that work of all support staff team members is completed in an accurate and timely manner with particular attention given to details
14. Ability to work independently while promoting and maintaining a productive team working environment in a high demand and fast-paced workplace

EDUCATION

• High school diploma or GED required
• Associate degree or higher preferred
• Completion of Medical Assisting course required

EXPERIENCE

• Previous experience as a Medical Assistant, required 
• Previous experience in a dermatology clinic, preferred
• Previous experience with electronic health records, preferred