Loss Mitigation Fulfillment Specialist

Richmond, VA, USA Req #240
Tuesday, April 6, 2021


We’re looking for amazing people! Come join Virginia Housing as a Loss Mitigation Fulfillment Specialist.

This important role will support our Loss Mitigation team in its on-going efforts to assist Virginia Housing customers retain home ownership and avoid foreclosure.  The Loss Mitigation Fulfillment Specialist will verify that applicable title issues are resolved prior to issuing documents, that documents are accurate and compliant before being issued to borrowers for execution, ensure documents are delivered timely for execution and file investor/insurer claims accurately and timely.

Responsibilities will include:

  • Analysis of legal documents, reviewing for accuracy prior to the Loan Modification documents being sent for execution and communication with borrowers and attorneys on loan status to assure timely return of executed legal docs
  • Working with borrowers and/or vendor to resolve title issues timely
  • Processing and monitoring HUD/MRA claims
  • Paying of outstanding invoices and uploading executed/recorded Loan Modification documents into the investor servicing platform, ensuring notarization of internal documents
  • Applying Escrow money to account from payment clearing accounts and providing accurate figures to update P & I, Escrow and payment figures for the modification process
  • Maintaining and updating system template processes for accurate reporting
  • Reviewing pipeline report on a weekly bases and taking appropriate action on loans to ensure timely completion
  •  Preparing and routing appropriate information to accounting for modification process
  • Waiving fees on accounts, where applicable, and issuing approval/completion letters to customers
  • Providing inbound phone support, responding promptly to borrower and stakeholder concerns and documenting communication on loan files
  • Reviewing DIL and Short Sale packages for accuracy and preparing 1099’s upon completion. Working with Settlement agencies to review and approved final HUD-1 and monitor receipts of Short Sale proceeds

Qualified candidates must possess:

  • Bachelor’s Degree or equivalent education or relevant work experience  
  • Several years’ knowledge of FNMA, FHLMC, VA, USDA post-closing process and servicing guidelines
  • Extensive working knowledge of Black Knight/MSP Servicing Platform, USDA LINC, SMDU, Valeri, and Workout prospector
  • Strong knowledge of FHA, VA, USDA, and Ginnie Mae Loss Mitigation document requirements and deliverables
  • Proficient working knowledge of Microsoft Applications (Word, Excel, PowerPoint, Outlook, etc.)
  • Demonstrated ability to have positive interactions with customers, peers and management and to work across departmental lines and ability to meet critical deadlines
  • Strong organizational, analytical and attention to detail skills
  • Notary or ability to obtain preferred

Virginia Housing is one of the nation’s premier housing finance organizations. Our mission is to help Virginians attain quality, affordable housing, which we accomplish through our public-private partnerships.

We are focused on employee engagement and committed to a healthy and diverse workforce. We offer on-site conveniences such as a cafeteria, fitness center, and free parking. Educational opportunities to help your advancement are available through classroom and online programs.

Applications and resumes are accepted online only at

This position will close at midnight on 5/3/2021

Hiring Range: $52,876 - $68,738

Background and credit checks will be performed as a condition of employment.

- EOE -

Other details

  • Pay Type Salary
  • Min Hiring Rate $52,876.00
  • Max Hiring Rate $68,738.00
  • Richmond, VA, USA