Manager Field Operations - Rustburg, VA

Rustburg, VA 24588, USA Req #1722
Monday, February 15, 2021
Shentel (NASDAQ: SHEN) is a regional telecommunications company successfully providing a broad range of telecommunication solutions for over 110 years.  Shentel is committed to enriching the lives of the customers we serve with the highest quality telecommunication services by making major investments in technology easy.  It is our vision to provide rural communities with access to the same level of telecommunications services as those found anywhere else in the US.  With operations in multiple states, we provide our customers with wireline and wireless telephone, Cable TV, and internet.  In addition Shentel is proud to be an affiliate of Sprint.  We own and operate the more than 1000 towers that support our wireless network and employ the teams who work in our 48 Sprint stores, provide customer service, and operate the wireless network.  We are looking for dedicated people with professional attitudes who take pride in providing superior customer service, closing sales and driving success of all of the facets of our business.  We're Shentel.  Always connected to you.  Shentel is an Equal Opportunity Employer and a Drug-Free Workplace. 

Job Summary

Responsible for all aspects of the Shentel Cable field operations including all technicians, installers and maintenance technicians. Responsible for insuring network integrity by providing a superior customer experience before, during and after the installation and repair of customer voice, CATV and internet access services. Responsible to recruit, train and retain outstanding staff. Ensures the safe operations of our business in the field by insuring safety guidelines and practices are strictly adhered to in the field and elsewhere.

Qualification Requirements:

a. Education: Bachelor's degree in business or related field is required, or 15 years of equivalent work experience. Requires frequent travel to field offices throughout service territory.

b. Experience Level: 10 or more years of cable or telecommunications operations experience is required.

c. Experience: 5 or more years of field personnel management experience is required.

d. Special Requirements:

e. Supervisory requirements: This position has primary responsibility for conducting daily performance feedback and making recommendations for hiring and firing employees.

f. Licenses or Certifications: SCTE/NCTI/Cable Co cable technical certifications preferred.

Knowledge of:

a. Skills:

1. Excellent communications skills

2. Excellent organizational skills

3. Competent in managing technical workforce and prioritizing key duties

4. Motivating and inspiring technical operations staff

Shentel provides a drug-free workplace and is an EEO employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.


If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or When you contact a HR Representative please identify the type of accommodation or assistance you are requesting.  We will assist you promptly.


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Other details

  • Job Family Engineering & Operations
  • Job Function Broadband
  • Pay Type Salary
  • Travel Required Yes
  • Required Education High School
  • Rustburg, VA 24588, USA