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  • Marshfield Office, 3200 S Central Ave Suite 2A, Marshfield, WI, USA
    Req #109
    Tuesday, February 23, 2021
    POSITION PURPOSE: Along with the Customer Care Center Sr. Operations Manager and Senior Team Lead, the onsite Marshfield Lead is responsible for daily supervision of the day-to-day activities of the Customer Service Representatives (CSRs), ensuring that they are meeting both established customer service levels and work volumes and that they are being addressed in a professional and timely manner. ESSENTIAL POSITION FUNCTIONS: Drives Value Discipline metrics by managing workflow at the Lead Des ... More
  • Corporate Office, 1251 1st Avenue, Chippewa Falls, WI, USA
    Req #20
    Tuesday, February 23, 2021
    POSITION PURPOSE: To process orders and correspondence in accordance with the company’s mission and philosophy.   ESSENTIAL POSITION FUNCTIONS: Answer incoming customer contacts and assist customers with their order and/or questions. Process correspondence and emails in accordance with company guidelines. Be accurate and efficient when processing customer orders. Assist customers with questions and/or concerns. Follow established policy and procedures. The above listing o ... More
  • Corporate Office, 1251 1st Avenue, Chippewa Falls, WI, USA
    Req #90
    Wednesday, February 10, 2021
    JOB SUMMARY: Reporting to the Vice President of Marketing, this position is responsible for the execution of all operational aspects of Mason Companies Customer Care services and support. This role will lead the assessment, identification, development, and implementation of strategies, technologies and initiatives focused on developing and enhancing our customer and employee experiences across multiple customer care channels, centers and a virtual, remote customer care team. This r ... More
  • Corporate Office, 1251 1st Avenue, Chippewa Falls, WI, USA
    Req #93
    Tuesday, February 2, 2021
    POSITION PURPOSE: Along with the Customer Care Center Leadership, the Lead is responsible for daily supervision of the day-to-day activities of the Customer Service Representatives (CSRs), ensuring that they are meeting both established customer service levels and work volumes and that they are being addressed in a professional and timely manner. ESSENTIAL POSITION FUNCTIONS: Drives Value Discipline metrics by managing workflow at the Lead Desk. Scheduling staff according to planned call volum ... More