Pool & Fitness - Pool & Fitness Manager

LEGACY is a core value that Halekulani lives by to celebrate our cultural history. For over 100 years, the hotel has welcomed visitors to Waikiki Beach, sharing our gracious hospitality, impeccable service, and unparalleled cuisine. Halekulani and Halepuna Waikiki employees live the legacy through the "art of service."

As an essential part of a team, is responsible for ensuring exceptional and enthusiastic guest service by the Pool Attendants, while maintaining a clean and safe guest/work environment.  As Assistant Pool Manager, he or she must use good judgment and initiate authority in a respectful manner, when assisting the guests and staff with requests and/or issues.  He/she must also be knowledgeable of the facility and property, the surrounding area and all aspects of the Pool, in relation to other departments of the hotel.

1. Adhere to Halekulani Health & Safety policies and procedures to ensure a safe and secure work environment
2. Oversee and ensure a successful Pool operation
3. Maintain a safe, clean, and relaxing environment for the guests and children, through attentive supervision
4. Keep abreast of county, state and federal laws, regulations and statures as applicable to public swimming pool operations
5. Introduce innovated systems, products and practices to enhance the guest’s poolside experience
6. Establish and update Standard Operating Procedures
7. Maintain good relations with fellow managers and outside vendors
8. Support the poolside Food & Beverage operation
9. Support the Surf program and operation
10. Foster positive employee relations with proper communication and coaching of all team members
11. Handle employee related issues with proper follow up and prompt responses
12. Share knowledge of all property, facility and hotel, especially Pool features/services, and hours of operation
13. Share knowledge of the hotel and Pool policies and procedures
14. Ensure that guests are provided with poolside/ beach towel services
15. Ensure that guests are provided with passed amenities throughout the day
16. Provide a safe swimming environment for both children and adults through attentive supervision
17. Provide maintenance for the care and cleaning of Pool equipment, furniture and Pool deck
18. Enforces the hotel standards to exceed guests’ service expectations
19. Takes responsibility for guest inquiries/problems; Able to problem-solve in a timely manner
20. Train staff in Pool policies and procedures
21. Develop, recognize the need to review and update existing procedures
22. Conduct daily briefing with staff to keep them informed of the Pool and hotel operations
23. Conduct regular inventory control of equipment, furniture and linen
24. Conduct regular safety inspections
25. Comply with the SDS regulations as related to the department
26. In depth knowledge and understanding of Pool maintenance (for safety, health, cleanliness and aesthetics) chemicals used in Pool, and pump system
27. Recognize and execute cost saving measures for the department
28. Respond to emergency matters and efforts to preserve life/hotel property
29. Report all incidents and injuries to the hotel’s Manager on Duty and Security, and ensure the staff does the same
30. Complete payroll and weekly scheduling
31. Conduct timely employee performance reviews
32. Maintain a positive attitude with guests and co-workers
33. Attend all mandatory meetings / training sessions
34. Conducts monthly department meeting
35. Performs all other duties as may be required or assigned

Reports To:         Director of Spa & Wellness

• High school diploma or equivalent vocational training certificate
• Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position
• 2 years of supervisory or management experience

• Tuberculosis (TB) Clearance
• CPR, and First Aid certifications
• Advanced Lifesaving, Lifeguard Training (required)

• Ability to anticipate guest needs; respond promptly and acknowledge all guests
• Command of verbal communication
• Organizational skills
• Strong swimmer
• Ability to relate to people – superiors, peers, guests, vendors and employees

The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to bend, lift, push, pull, and carry
• Must be able to transport a minimum of 75 lbs
• Must be able to stand for long periods of time and work in the outdoors under various weather conditions such as strong sun, rain, and wind.

• A luxury hotel pool and guest lounge area
• Beach and ocean exposure
• Continual walking and standing on hard surfaces
• An environment of strong sun, heat, heavy rain, and wind
• Occasional need to enter swimming pool

Hotels and Resorts of Halekulani is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.