We are proud to announce that Family Farm and Home is a family owned and operated company based out of Michigan. Our first stores opened their doors in April 2002. Currently we operate 60 retail locations (41 in Michigan, 14 in Ohio, 3 in Indiana, 1 in Maryland & 1 in Pennsylvania) . We cater to our customers' needs by supplying a wide variety of products in departments such as tools, hardware, automotive, pet, work and casual clothing, footwear, farm supplies, horse and livestock feed, bird food, lawn and garden, and alternative heating.
Here at Family Farm and Home, our outstanding team members are dedicated to providing incredible product values and exceptional customer service to all customers. Because of this commitment, Family Farm and Home has experienced rapid growth on all levels. Our continued growth in the future is limitless due to our devoted staff and constantly growing group of loyal customers. Are YOU ready to join the FFH Family?
The Service Center Clerk will work with our Service Technician and Service Driver to ensure timely and accurate processing and flow of inbound and outbound service tickets to maximize profit. A successful Service Center Clerk will order parts and process warranties with various vendors and companies in a timely manner to ensure good workflow. The Service Center Clerk will assure that all charges related to work orders are posted properly.
Essential Duties and Responsibilities, Include but are not limited to:
A. Promote Family Farm and Home mission statement and family values.
B. Promote an aggressive sales culture with an intense focus on superior customer service.
C. Responsible for execution and performance of all service center responsibilities through his/her key associates and/or his or her own actions.
D. Completes service center operational requirements by following up with technician and work results
E. Provides feedback to the office, i.e., service center director and all other company officials.
F. Controlling of service center service log
G. Onboarding and exiting of all repairs
H. Customer billings, warranty claims and monthly expenditures
I. Ordering and inventory control of all parts
J. Managing of drivers and routes
K. Interaction with vendors on recalls, product needs and warranty
L. Identifies current and future customer requirements by establishing rapport with potential and actual customers.
M. Responsible for managing and protecting all inventory and company assets in accordance with company policy against theft and damage.
N. Protects employees and customers and maintains the stability and reputation of the service center by complying with legal requirements and providing a safe and clean environment.
O. Maintains consistent operations by initiating, coordinating, and enforcing, operational and personnel policies and procedures.
P. All other duties as assigned by supervisor or company official.
Service Center Clerk Requirements:
A successful Service Center Clerk must demonstrate problem solving skills. The Service Center Clerk needs to have good oral/written communication skills in order to effectively interact with customers, vendors and other associates. A successful Service Center Clerk needs to understand aggressive customer service and be team-oriented. They will have good organizational skills. Additionally, it is necessary they understand and interpret data presented in statistical or numerical form and be able to use it effectively in assessing and coordinating the merchandise and operational aspects of the Service Center. They need to be detail oriented and able to handle multiple tasks in a fast paced environment. They are required to be able to move and handle boxes of merchandise and fixtures throughout the service center. They must be able to climb up and down ladders, reach, bend, twist, kneel, and lift up to 50 lbs.
At Family Farm and Home it is our mission to build a family dedicated to providing exceptional service, products, and prices, focused on fulfilling the lifestyle needs of our customers who aspire to live, work, and grown like we do.
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