Financial Management Support Coordinator

Southington, CT, USA Req #339
Friday, January 22, 2021
Who we are...
COCC delivers complete enterprise processing solutions to financial institutions throughout the northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top quality support. Designated as a Top Workplace in Connecticut, COCC recognizes employees as the core of our success! COCC offers a progressive training program to support employees in personal and professional development. 

What we need…

COCC is looking for a highly motivated Customer Support Coordinator to join our Financial Management team! This position is responsible for working with clients to understand their needs while providing solutions that map client requirements to system functionality and process improvements. This is a great opportunity to provide first line Client support on COCC’s core system general ledger interface and Oracle Financials (OFA) applications.

What’s in it for you…

All of the benefits you’d expect from an award winning employer plus:

  • A robust employee training and development program
  • Generous PTO offering as well as competitive pay and benefits
  • On-site fitness center
  • Tuition Reimbursement
  • One on one career coaching
  • Financial planning assistance with certified professionals
  • Fun employee events such as company outings, trivia, sports leagues, wellness events
  • Peer recognition programs


What you’ll do…

  • Work with Clients to understand their general ledger interface requirements and implements required changes
  • Perform and support various account reconciliations
  • Suggest and educate clients on business process improvements that may increase the client’s efficiency through the use of COCC’s technology solutions
  • Understand basic database communications and supports related connectivity and/or performance issues
  • Assist Customer Support Specialists in managing clients through implementation projects; Complete selected implementation tasks as assigned
  • Review legacy system functionality to better understand our customer needs and to perform routine data extractions for conversions
  • Perform research, analysis and troubleshooting activities
  • Create business/system requirements as needed
  • Document internal procedures and methodologies used to implement financial systems


What you'll bring...

  • Bachelor’s degree in Accounting or Finance or related required
  • 0-2 years of financial or systems experience
  • Excellent customer service skills and the ability to maintain composure when dealing with customer issues
  • Strong interpersonal skills; Ability to communicate effectively with all levels of staff and management, both verbally and in writing
  • Ability to learn quickly, adapt and remain flexible in a fast-paced, rapidly changing environment
  • Aptitude for learning new technology and complex applications
  • Proficient in Excel; Basic SQL query writing capability a plus
  • Ability to complete routine financial formulas (e.g., the ability to recalculate averages, amortizations and accruals)
  • Detail oriented and highly organized with strong documentation skills
  • Ability to travel on occasion to client sites for conversions and training

COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and CT Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.  

AccessibilityIf you’re a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing Please specify the help you need and we’ll be happy to get back to you! 

  • Southington, CT, USA