Configuration Analyst

Southington, CT, USA ● Virtual Req #254
Tuesday, October 20, 2020
Who we are...
COCC delivers complete enterprise processing solutions to financial institutions throughout the northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top quality support. Designated as a Top Workplace in Connecticut, COCC recognizes employees as the core of our success! COCC offers a progressive training program to support employees in personal and professional development. 

What we need…

We are looking to add a Configuration Analyst to support our highly innovative banking technology. This person will be tasked with providing internal support to clients’ Online Banking Systems by collaborating with internal teams and utilizing custom built tools. Inquiries requiring more significant research or that are deemed urgent in nature will be escalated to the appropriate resource as needed. Work is performed in a high-paced environment where opportunities abound to interact with many, and varied, internet-based products.

 

What’s in it for you…

All of the benefits you’d expect from an award winning employer plus:

  • A robust employee training and development program
  • Generous PTO offering as well as competitive pay and benefits
  • On-site fitness center
  • Tuition Reimbursement
  • One on one career coaching
  • Financial planning assistance with certified professionals
  • Fun employee events such as company outings, trivia, sports leagues, wellness events
  • Peer recognition programs


   

What you’ll do…

  • Research escalated support inquiries, including issue resolution and supporting evidence
  • Implement documented features to the desired specs of the client
  • Implement and research security solutions across multiple tools; RSA, SQL, Internal tools
  • Ensure the final resolution of the case and communicate to internal teams the resolution of the case based on service level standards.
  • Test implementation practices for new enhancements, bug fixes and problems
  • Create deployment files for enterprise wide deployment including utility configuration
  • Deploy configuration during evening upgrade event using internal tools; scheme utility
  • Review conversion configuration settings prior to a launch event
  • Support all facets of the product mix being implemented for the new client (iBanking, iMobile, eOpen, RSA)
  • Log all appropriate information into support systems
  • Provide refined best practice documentation to support our customers as needed

What you’ll bring…

  • Bachelor’s degree in MIS, IT, Business or equivalent
  • One year operations / technical experience in banking, finance, or insurance industry preferred
  • Ability to communicate effectively with all levels of staff and management both verbally and in writing
  • Proficient in Microsoft Office programs
  • Experienced with SQL, HTML and Javascript
  • Passion for learning and working with many varied products and technologies
  • Ability to demonstrate or explain concepts, procedures, and tasks to others
  • Ability to analyze information and formulate conclusions and recommendations
  • Exposure to banking procedures highly desirable
COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and CT Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.  

AccessibilityIf you’re a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing TalentManagement@cocc.com. Please specify the help you need and we’ll be happy to get back to you! 

Other details

  • Southington, CT, USA
  • Virtual