Application Trainer

Southington, CT, USA Req #351
Wednesday, April 7, 2021
Who we are...
COCC delivers complete enterprise processing solutions to financial institutions throughout the northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top quality support. Designated as a Top Workplace in Connecticut, COCC recognizes employees as the core of our success! COCC offers a progressive training program to support employees in personal and professional development. 

What we need…

COCC is looking for an Application Trainer to join our team and support our innovative iBanking platform. This individual will be responsible for the development and delivery of quality product training to COCC’s internal staff and Financial Institutions.  This individual will also learn the application and deliver training and create documentation and materials.    
 

What’s in it for you…

All of the benefits you’d expect from an award winning employer plus:

  • A robust employee training and development program
  • Generous PTO offering as well as competitive pay and benefits
  • On-site fitness center
  • Tuition Reimbursement
  • One on one career coaching
  • Financial planning assistance with certified professionals
  • Fun employee events such as company outings, trivia, sports leagues, wellness events
  • Peer recognition programs

 

What you’ll do…

  • Develop and deliver training programs with supporting documentation and materials to enhance product and system functionality knowledge
  • Support internal needs for training new employees
  • Provide onsite training programs to clients  
  • Assist clients in creating training programs for their staff
  • Research and learn how to use various tools to deliver quality presentation approaches. This includes virtual/remote training or webex, and computer based training
  • Translate and explain technical information, concepts and requirements in user friendly language
  • Learns new system features, version upgrades and new releases 
  • Update internal training programs as products and services are modified
  • Participate in internal training program as needed
  • Attend industry training programs, technical training classes and other educational programs
  • Enhance product knowledge and system functionality, cross train in other applications and perform self-learning exercises by use of the training lab and/or bank test databases
  • Provide clients with best practices and consultation to best utilize system functionality
  • Provide system demonstrations to prospects or existing clients
  • Provide support or assistance with institution conversions

 

What you’ll bring…

  • Bachelor’s degree or equivalent work experience
  • Training certification preferred
  • At least one year experience designing and delivering creative training programs
  • Banking experience required
  • Ability to communicate effectively with all levels of staff and management both verbally and in writing
  • Excellent customer service and presentation skills
  • Ability to maintain composure when dealing with dissatisfied clients
  • Ability to project COCC’s quality image to clients and others
  • Ability to demonstrate or explain concepts, procedures and tasks to others
  • Proficient in system applications
  • Ability to understand and communicate system functionality
  • Experience with any of the following financial systems is highly preferred; COCC Insight System or FISERV Platform (OSI)
  • Position requires 75% travel (CT, MA, NY, PA, NJ, OH)

 

COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and CT Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.  

AccessibilityIf you’re a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing TalentManagement@cocc.com. Please specify the help you need and we’ll be happy to get back to you! 

Other details

  • Southington, CT, USA