Implementation Specialist-Internet Banking

Southington, CT, USA Req #290
Wednesday, February 24, 2021
Who we are...
COCC delivers complete enterprise processing solutions to financial institutions throughout the northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top quality support. Designated as a Top Workplace in Connecticut, COCC recognizes employees as the core of our success! COCC offers a progressive training program to support employees in personal and professional development. 

What we need…

The Implementation Specialist will provide primary support for COCC’s iBanking conversion/implementation efforts. The candidate will be responsible for testing and evaluating software applications, as well as execute customer implementations.


What’s in it for you…

All of the benefits you’d expect from an award winning employer plus:

  • A robust employee training and development program
  • Generous PTO offering as well as competitive pay and benefits
  • On-site fitness center
  • Tuition Reimbursement
  • One on one career coaching
  • Financial planning assistance with certified professionals
  • Fun employee events such as company outings, trivia, sports leagues wellness events
  • Peer recognition programs


What you’ll do…

  • Perform client conversions\implementations for the digital banking channel
  • Work with product vendors and internal teams to implement client solutions
  • Develop project planning materials and procedures for new implementations
  • Track and manage project related materials including project plans and meeting minutes
  • Design, update and execute test plans
  • Record and document results and compare to expected results
  • Provide a positive customer service experience for all COCC clients
  • Provide support to both internal customers and partner vendors for selected platforms and their integration into other COCC systems
  • Interview client regarding existing product usage and functionality
  • Collect client data as required for product set-up and system functionality
  • Assist with advance problem resolutions
  • Maintain a strict adherence to Change Control policy and other procedures related to system assurance
  • Other miscellaneous tasks and projects as assigned

What you’ll bring…

  • Associate’s degree in Business, IT, or related field or equivalent work experience
  • Minimum of two years in banking or financial services, preferably in a technical or operational capacity
  • Understanding of relational databases a plus
  • EFT, ATM\Debit Card, Internet Banking\Mobile Technology, a plus
  • Quality Assurance experience a plus
  • COCC INSIGHT or DNA CORE experience a plus
  • Effective written and oral communication abilities
  • Ability to analyze information, formulate conclusions, and provide recommendations
  • Ability to work independently and in a team environment
  • Ability to think critically
  • Strong attention to detail and ability to learn new technology
  • Intermediate proficiency with MS Office Suite



COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and CT Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.  

AccessibilityIf you’re a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing Please specify the help you need and we’ll be happy to get back to you! 

  • Southington, CT, USA