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Marketplace Onboarding Specialist

Virtual Req #119
Thursday, April 1, 2021

Are you mind-bogglingly stellar at everything you do?

Can you multi-task, field questions from internal and external clients, and help run an office like a "lean, mean fighting machine" all while delivering positive customer service that is absolutely infectious?

Are you looking for a company you can call home? A place where people understand that "work/life fit" isn't just something to put on the company website, but an idea that's put into practice every workday?

Then we've been looking for you!

Aquent is the world's leading Creative and Marketing staffing firm, founded over 25 years ago on these four guiding principles:

  • People Make the Difference
  • Holism
  • Relentless Pursuit of Customer Value
  • Continuous Learning and Improvement

The role of the Marketplace Onboarding Specialist is to provide Scout and appropriate stakeholders with exceptional customer service throughout the onboarding process.


The Marketplace Onboarding Specialist’s responsibilities include:

  • Conduct all aspects of vendor onboarding, including timelines and documentation

  • Operate as the lead point of contact for any and all matters related to onboarding

  • Communicate with cross-functional teams (including sales and customer experience) to ensure onboarding quality is maintained

  • Develop and follow the standard process and best practices to bring vendors onboard within a stipulated timeframe

  • Coordinate and deliver end-user training to vendors, which may include technical personnel and administrative staff in addition to recruiters

  • Maintain a high level of process quality and consistency as well as an excellent relationship with the vendor

  • Manage vendor inquiries via ZenDeck and escalate trending topics for manager review

  • Review Tableau reports as assigned for onboarding


You are:

  • Able to communicate technical information in simple terms

  • Able to multitask and prioritize among competing tasks, manage time effectively and adhere to deadlines

  • Highly organized and collaborative while maintaining sharp attention to detail

  • Exceptional at communicating with both internal and external parties

  • Able to work independently

  • Naturally curious & on the lookout for continuous improvements


Why work for Aquent?

  • Great company culture. Our commitment to personal growth, creativity, and continual learning is one of our core values.

  • Industry reputation. We're the world's largest design and staffing firm and have local, national, and global recognition.

  • Individualistic approach. Aquent encourages you to add a personal touch to your work. We don't believe in a "one-size-fits-all" approach to staffing.  

  • Work/life balance. Aquent understands the importance of life outside the workplace and fosters an environment that allows for a healthy balance.

  • Generous benefits package: medical, vision, and dental benefits, generous 401(k) plan, flexible spending accounts, tuition reimbursement, paid sick days, paid vacation, and more.

  • Vacation when you need it. Unusually generous and flexible vacation is offered; we believe in rewarding hard work as you achieve your goals!

  • Free use of the company's Hawaii beach house.


Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.


Other details

  • Pay Type Hourly